Sejan Memon
Student
Mississauga,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Instructional Designer
Ttec Formerly Motif
Ahmedabad, Gujarat
12.2018 - 11.2021
- Successfully completed 9+ projects of web content designing for different clients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Contributed to development of comprehensive employee training courses.
- Designed course materials and supported implementation.
Customer Service Specialist
Aegis Ltd
Ahmedabad, Gujarat
11.2017 - 10.2018
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Graduate Certificate - Human Resources And Business Management
Algoma University
Brampton, ON 01.2022 - 04.2023
Bachelor of Commerce - Commerce And Business Administration
Gujarat University
Ahmedabad 12.2017 - 09.2020
Skills
MS Office
Leadership
Customer support
Team Management
Problem solving
Decision-making
Project management
Communication
Teamwork
Emotional intelligence
Analytical skill
Accomplishments
- Achieved the Wall of Fame Award in Aegis
- Supervised team of 10+ staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Hobbies
Writing
Reading
Watching Movies
Travelling
Following Current Affairs
Timeline
Graduate Certificate - Human Resources And Business Management
Algoma University
01.2022 - 04.2023
Instructional Designer
Ttec Formerly Motif
12.2018 - 11.2021
Bachelor of Commerce - Commerce And Business Administration
Gujarat University
12.2017 - 09.2020
Customer Service Specialist
Aegis Ltd
11.2017 - 10.2018