SEJAL MASUTA
Brampton,ON
Summary
Detail-oriented and customer-focused professional with strong cash-handling skills and a commitment to providing exceptional service. Experienced in fast-paced environments, with a proven ability to process transactions accurately, resolve customer inquiries, and maintain confidentiality. Eager to contribute to a team and support operations with efficiency and integrity.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Dispensary Supervisor/Sales Associate
HiBuzz Cannabis
04.2024 - 07.2025
- Delivered exceptional customer service by educating guests on cannabis products and ensuring a welcoming, compliant retail experience.
- Supported sales targets, processed transactions, and handled cash accurately. Maintained a clean, organized store environment while actively contributing ideas to improve customer engagement and business performance.
- Coordinated incoming shipments by verifying counts, updating inventory systems, and efficiently preparing and delivering transfer orders.
- Trained and mentored team members to enhance performance and productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Associate/ Cashier
Tommy Hilfiger
09.2022 - 04.2024
- Provided great customer service by anticipating and responding to customer needs. Demonstrated a keen awareness of the store environment by remaining approachable and warm. Initiated conversations and connected with the customer by communicating genuinely and articulately, and ensured the customer was always the priority.
- Processed transactions efficiently while ensuring accuracy in handling payments and maintaining a balanced cash register.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Office Assistant
FrieghtX
09.2018 - 12.2019
- Performed general office assistant duties, including administrative support, document handling, and customer communication.
- Answered and directed phone calls, efficiently resolved client inquiries and concerns, and provided after-hours support to ensure customer satisfaction.
- Organized and filed important documents accurately, ensuring records were up to date and driver paperwork was properly completed and compliant.
- Coordinated scheduling for meetings, optimizing resource allocation and time management for team members.
Education
Bachelor of Arts - Health & Society
York University
Toronto, ON07.2025
Skills
- Self-Motivated
- Bilingual
- Patience and Composure
- Exceptional Customer Service
- Problem-solving Skills
- Communication Skills
- Organizational Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
Accomplishments
- Ontario Scholar Award
- CannSell Certification
- Ontario Security License
Languages
English
Native or Bilingual
Punjabi
Limited Working
Hindi
Limited Working
Timeline
Dispensary Supervisor/Sales Associate
HiBuzz Cannabis
04.2024 - 07.2025
Sales Associate/ Cashier
Tommy Hilfiger
09.2022 - 04.2024
Office Assistant
FrieghtX
09.2018 - 12.2019
Bachelor of Arts - Health & Society
York University
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