Seigha Dennis Aseh
Airdrie,AB
Summary
Detail-oriented team player with strong organizational skills excelling at handling multiple projects simultaneously with a high degree of accuracy. Experience includes enhancing service delivery and ensuring client satisfaction through strategic approaches that streamline operations and improve response times. Proven track record of effective team collaboration and proactive problem resolution.
Overview
11
11
years of professional experience
Work History
Service Delivery Specialist
Rogers Communications
01.2024 - Current
- Accountable for successful order fulfillment and implementation with a primary focus on SOIs and enhancing the customer experience
- Coordinate and oversee internal resources to ensure successful completion of all order fulfillment requirements
- Demonstrate exceptional attention to detail, ensuring strict adherence to data integrity and the timely execution of installations
- Manage projected in-service dates while leveraging soft skills to provide proactive customer communications throughout the order lifecycle
- Provide accurate/detailed forecasting monthly, reporting on account activities and service installation intervals
- Anticipate and understand potential issues, and work to proactively remove roadblocks across all operational areas to ensure we deliver timely service to the customer
Project Coordinator II
Rogers Communications
12.2021 - 12.2023
- Kept projects on schedule by managing deadlines and adjusting workflows
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Track completion of key issues and deficiencies that impact turnover and closeout of projects
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events
- Track and report on project closeout status and issues to leadership
Field Solutions Specialist
Source Energy Services
08.2019 - 11.2021
- Coordinated with construction teams to ensure timely and quality delivery of the contractors
- Partnered with project managers to review costs and prepare budgets, subsequently reporting to clients
- Tracked project milestones ensuring deliverables are completed and meet project requirements
- Developed proven strategies for varying conditions and evaluation
- Managed post-award contract management activities including variations and correspondence
- Developed project closeout plans
Production Engineer
BW Offshore
07.2014 - 07.2019
- Communicated with other team members to enhance process and performance
- Trained team on best practices to optimize production and improve quality
- Supervised entire production process and prepared proper documentation for dispatch
- Performed root cause analysis and implemented corrective actions
- Analyzed product and process and provided actionable solutions for changes to processes, products or quality standards
- Represented Projects in Business Operational Assurance (ORA) reviews
Education
Power Engineering - Power Engineering (4th Class)
Southern Alberta Institute of Technology
Calgary, ABPetroleum And Gas Engineering - Petroleum Engineering
University of Salford
Manchester, UKPetroleum Engineering - Petroleum Engineering
University of Port Harcourt
Port Harcourt, NigeriaSkills
- Effective Project Management
- Program Evaluation
- Contract Oversight
- Product Lifecycle Management
- Proficient in Team Collaboration
- Strong Organizational Skills
- System Performance Enhancement
- Proficient in Agile Project Delivery
- Task Coordination
- Risk Assessment
- Revenue Enhancement
- Project Status Communication
Timeline
Service Delivery Specialist
Rogers Communications
01.2024 - Current
Project Coordinator II
Rogers Communications
12.2021 - 12.2023
Field Solutions Specialist
Source Energy Services
08.2019 - 11.2021
Production Engineer
BW Offshore
07.2014 - 07.2019
Power Engineering - Power Engineering (4th Class)
Southern Alberta Institute of Technology
Petroleum And Gas Engineering - Petroleum Engineering
University of Salford
Petroleum Engineering - Petroleum Engineering
University of Port Harcourt
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