Seif Najarian
Surrey
Summary
Aiming to join the Master's program for Counselling Psychology at City University
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Lead
Pacific Community Resources Society—The 112
03.2024 - Current
- Experience as a supervisor in leadership with other employees in a high barrier environment, with responsibilities including case planning, life skills delegation and administration, cooking, cleaning, teaching independent living, mentoring, mental health support, employee reports, learning about MCFD, critical incident reports, case note editing and input, and fire safety inspection reports.
Coordinator, Program Support Worker, Clinical Support Worker, Tenant Support Worker, and Shelter Resource Worker
Lookout Housing and Health Society
05.2020 - 08.2020
- Experience of 2.5 months coordinating an emergency weather shelter in New Westminster. Tasks include coordinating and assisting manager for approximately 20 staff, training new staff, SAP experience in callouts, scheduling, and payroll, mid- and end-point reviews, providing references, Occupational Health and Safety committee and meetings, investigating incident reports, transitioning of shelter guests to a more permanent solution, closing of shelter, inputting purchase orders, and hiring professionals for necessary maintenance.
- Experience working alone and with other employees, with responsibilities include case planning (14 months experience), cooking, cleaning, teaching independent living, medication administration, mentoring, addiction support, developmental disability support (9 months), mental health support (primarily schizophrenic clients), faced multiple crises and ensured safety of everybody involved, reconnecting clients to family and assisting in maintaining healthy relationships with families, connecting clients with MCFD, CLBC, FRAFC, and municipal health authorities (FraserHealth and Vancouver Coastal Health), assisting vulnerable people with developmental disabilities, overdose prevention site management, employee reports.
- (Practicum and Employment)
Dispatch Supervisor
Royal City Taxi Ltd.
11.2013 - 02.2020
- Supervised daily dispatch operations, ensuring timely and efficient service delivery.
- Coordinated communication between drivers and customers to optimize ride scheduling.
- Trained and mentored new dispatch staff on operational procedures and software tools.
- Implemented process improvements to enhance workflow efficiency in dispatch management.
- Resolved customer inquiries and complaints with professionalism, enhancing overall satisfaction.
- Developed training materials for ongoing employee development in dispatch protocols.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Directed dispatching, routing, and tracking of 58 fleet vehicles.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
Marketing Coordinator
Coric Law
04.2018 - 07.2018
- Temporary position to acquire clients for personal injury claims
- Editing a complimentary personal injury book
- Developed business relationships with local businesses in the medical field
Dispatch Supervisor
Surrey Metro Taxi
07.2010 - 09.2013
- Experience working alone and with others, involving conflict resolution with customers and drivers
Education
Bachelor’s Degree - Crime Analysis and Prevention
Douglas College
12.2020
Skills
- Great communication and leadership skills
- Ability to speak Arabic fluently
- Patient in general and with people, positive attitude
- Strong work ethic, self-motivated, reliable, responsible, and punctual
- Ability to multitask, prioritize, organize, and follow detailed instructions
- Able to work individually or as a team player
- Human Trafficking Course (April 2020)
- Class Five (Class G equivalent) driver’s license with approximately 11 years of driving experience
- Logical thinker, with a passion for solving challenging problems
- Effective stress and time management
- Confidence in decision-making
- Trauma and Resiliency Informed Practice workshop (November 2019)
- Productive level of competency with computers
- Typing: 95-100 WPM
Certification
- February 2023 - Mental Health First Aid Certification
- December 2020 - Occupational First Aid Level 1, Mainland Safety
- October 2019 - Standard First Aid with CPR-C-AED, St. John’s Ambulance
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Shift Lead
Pacific Community Resources Society—The 112
03.2024 - Current
Coordinator, Program Support Worker, Clinical Support Worker, Tenant Support Worker, and Shelter Resource Worker
Lookout Housing and Health Society
05.2020 - 08.2020
Marketing Coordinator
Coric Law
04.2018 - 07.2018
Dispatch Supervisor
Royal City Taxi Ltd.
11.2013 - 02.2020
Dispatch Supervisor
Surrey Metro Taxi
07.2010 - 09.2013
Bachelor’s Degree - Crime Analysis and Prevention
Douglas College
Similar Profiles
Michael SangharaMichael Sanghara
Repair and Maintenance Technician at Pacific Community Resources SocietyRepair and Maintenance Technician at Pacific Community Resources Society
Avery TrentonAvery Trenton
Inclusion Worker at Pacific Coast Community ResourcesInclusion Worker at Pacific Coast Community Resources
Simona WaliaSimona Walia
Database Coordinator at DIVERSEcity Community Resources SocietyDatabase Coordinator at DIVERSEcity Community Resources Society
Harminder MatharuHarminder Matharu
Medical Office Administrator at Balwin Physical TherapyMedical Office Administrator at Balwin Physical Therapy
RAFAEL VERGARARAFAEL VERGARA
Electrical Tutor at IBEW at SkillplanElectrical Tutor at IBEW at Skillplan