SEHRISH SHAHZADI
Brampton,ON
Summary
Personable, diligent, and energetic individual with international experience in a broad Efficient and organized with ability to multitask in fast-paced environment Strong interpersonal and communication skills; multilingual with proven ability to relate to people of diverse cultural backgrounds in a professional and culturally sensitive manner Willingness to learn new skills; contributes to a clean and healthy work environment Flexible, Reliable dependable ,Positive outlook Cheerful and energetic, Dedicated team Player
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
2011
2011
years of post-secondary education
Work History
Sales Associate
Tepperman's St Catherine Furniture store
St. Catharines, Ontario
01.2024 - 10.2024
- Assisted customers in selecting furniture and accessories for their homes.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained store displays and ensured merchandise was well-stocked and organized.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
Clothing Saler
Winner's Pen center
St. Catharines
11.2021 - 01.2023
- Operated sealing machines to prepare clothing for distribution.
- Maintained cleanliness and organization of the sealing area.
- Monitored supply levels and reported shortages to management.
- Assisted in training new employees on sealing procedures and safety practices.
- Checked product for correct labeling, weight, size, color, shape, and quantity prior to sealing.
Retail Sales Associate
Polo Park Guess Store
Winnipeg, Canada
06.2020 - 10.2020
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Tracked inventory levels throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
Education
Immigration Assistant - Legal Studies
CCBST Northyork
Northyork 06.2024 - 02.2025
CELLPIP - English Language
Online Studies
St Catherine 11.2022 - 12.2022
Bachelor of Arts -
Punjab University
Lahore, PakistanSkills
- Conflict Resolution
- Knowledge of Regulations
- Retail Sales
- Stock Management
- Organizational Skills
- Delegation
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Goal oriented
- Inventory control procedures
- Positive and professional
- Client service
- Strategic planning
- Retail store operations
- Hospitality and accommodation
- Customer service
Languages
English
Proficient (C2)
C2
Urdu
First Language
Punjabi
Proficient (C2)
C2
Timeline
Immigration Assistant - Legal Studies
CCBST Northyork
06.2024 - 02.2025
Sales Associate
Tepperman's St Catherine Furniture store
01.2024 - 10.2024
CELLPIP - English Language
Online Studies
11.2022 - 12.2022
Clothing Saler
Winner's Pen center
11.2021 - 01.2023
Retail Sales Associate
Polo Park Guess Store
06.2020 - 10.2020
Bachelor of Arts -
Punjab University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Employment Services
- Clothing Saler ,Manitoba, Canada 03/2020, 06/2020
- Retail Sales Associate, Polo Park Guess Store
- in Winnipeg, Manitoba, Canada 06/2020- 10/2020
Skills
Responded promptly to inquiries and dealt directly with customers to assist in resolving comments and complaints., Ensured complete customer satisfaction through positive application of tactfulness and assertiveness., Assisted with managing customer service policies, procedures, standards, and strategies., Effectively and efficiently handled difficult or complex issues or problems ensuring a positive resolution., Answered customer's questions regarding organizational policies and procedures., Compiled with and maintained knowledge of applicable rules, regulations, standards, and best practices., Greeted the customer, deciphering and anticipating latest clothing trends., Handled other essential tasks like merchandise, stocking., Ensured all shelves were properly stocked and faced up., Oversaw the ordering of all supplies in the center and that all supplies were properly labeled., Provided excellent customer service to clients., Stamped, marked, and tagged price and merchandise., Participated actively in group planning meetings to organize event details so that all details are documented and delegated for successful implementation.
Training
- Caring for Self, Caring for Others Training for Interpreters, 10/2017
- JRS Urban Community Centre, Bangkok, Thailand 12/2017
- IT Training Programme, 07/2006 06/2007 Punjab Board of Technology Education, Lahore, Pakistan
Employment Services
- Clothing Saler ,Manitoba, Canada 03/2020, 06/2020
- Retail Sales Associate, Polo Park Guess Store
- in Winnipeg, Manitoba, Canada 06/2020- 10/202
Skills
Responded promptly to inquiries and dealt directly with customers to assist in resolving comments and complaints., Ensured complete customer satisfaction through positive application of tactfulness and assertiveness., Assisted with managing customer service policies, procedures, standards, and strategies., Effectively and efficiently handled difficult or complex issues or problems ensuring a positive resolution., Answered customer's questions regarding organizational policies and procedures., Compiled with and maintained knowledge of applicable rules, regulations, standards, and best practices., Greeted the customer, deciphering and anticipating latest clothing trends., Handled other essential tasks like merchandise, stocking., Ensured all shelves were properly stocked and faced up., Oversaw the ordering of all supplies in the center and that all supplies were properly labeled., Provided excellent customer service to clients., Stamped, marked, and tagged price and merchandise., Participated actively in group planning meetings to organize event details so that all details are documented and delegated for successful implementation.