Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sehrish Fiyaz

Mississauga,ON

Summary

Dynamic retail professional with a proven track record at L'Occitance En Provence, excelling in sales strategy and employee training. Recognized for enhancing customer satisfaction and driving team performance through effective coaching and mentoring. Adept at inventory control and cash reconciliation, fostering a collaborative work environment that promotes growth and success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Retail Assistant Manager

L'Occitance En Provence
04.2024 - Current
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Trained and developed new employees for ease of transition into team.
  • Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

Team Lead /Senior Member Service Representative

Planet Fitness Gym
02.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted periodic performance reviews with team members, fostering a culture of continuous improvement within the department.
  • Boosted retention rates with diligent follow-ups on member inquiries and timely resolution of issues.
  • Streamlined service delivery for enhanced customer experience by consistently updating knowledge of company policies and procedures.
  • Resolved customer issues through thorough dispute investigation.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Retail Assisstant Manager

Hollister
01.2022 - 04.2024
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Drive sales by training and motivating staff to meet and exceed sales targets through product knowledge and customer service excellence.
  • Conduct performance evaluations and provide coaching to staff to foster professional development.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.

Education

Medical Aesthetics

Chellsey Institute of Beauty And Health
Mississauga, ON
12-2024

Skills

  • Skin analysis
  • Client consultation
  • Sales strategy
  • Product knowledge
  • Customer service
  • Employee training
  • Staff development
  • Store management

Languages

English
Punjabi
Hindi
Arabic

Timeline

Retail Assistant Manager

L'Occitance En Provence
04.2024 - Current

Team Lead /Senior Member Service Representative

Planet Fitness Gym
02.2024 - Current

Retail Assisstant Manager

Hollister
01.2022 - 04.2024

Medical Aesthetics

Chellsey Institute of Beauty And Health

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Sehrish Fiyaz