Sarah Enright
Oshawa
Summary
I am a dedicated and detail-oriented service professional with experience excelling in fast-paced, high-pressure environments. Skilled at managing multiple tasks, staying calm under stress, and communicating clearly with diverse individuals. Strong attention to detail and teamwork skills ensure accurate and timely support. Eager to apply customer service experience to provide exceptional assistance and reliable service in an emergency call-taking role..
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
STARBUCKS COFFEE COMPANY
07.2024 - Current
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers in selecting menu items, providing recommendations based on preferences.
- Operated espresso machines and other equipment with precision and attention to detail.
- Collaborated with team members to meet peak service demands during busy hours.
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Server/Take-Out Server
Teddy's Restaurant & Deli
09.2022 - 07.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Pandemic Response Attendant
Lakeridge Health
02.2022 - 06.2022
- Short-Term Contract
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Monitored inventory levels and restocked supplies to optimize operational efficiency.
- Communicated effectively with patients and families to provide updates on tests.
- Adhered to health and safety protocols, contributing to a safe environment for everyone.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Assisted nursing staff with basic patient care tasks, ensuring timely support.
Crew Member
McDonald's
06.2016 - 04.2021
- Provided exceptional customer service in high-volume fast-paced environment.
- Operated cash register efficiently, handling transactions accurately and quickly.
- Maintained cleanliness and organization of work area to meet health standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Assisted in inventory management, restocking supplies as needed to maintain efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Education
APCO Certified - 911 Emergency & Call Centre Communications
Durham College
OshawaNo Degree - Sociology
St. Francis Xavier University
AntigonishHigh School Diploma -
Father Leo J Austin
Whitby, ON06-2019
Skills
- Typing speed
- Typing speed
- Typing speed
- Typing speed
- Typing speed
- Typing speed
- Typing speed
- Typing speed
- Typing speed
- Typing speed
- Typing speed
Certification
- Ontario Tech Health Sciences: Mindsight Certification – Dec 2021
- OnStar Public Safety Training Certificate – Nov 2021
- Durham College Diversity, Self-awareness, and Action Certification – Dec 2021
- Durham College Sexual Violence First Aid Certification – Dec 2021
Timeline
Barista
STARBUCKS COFFEE COMPANY
07.2024 - Current
Server/Take-Out Server
Teddy's Restaurant & Deli
09.2022 - 07.2024
Pandemic Response Attendant
Lakeridge Health
02.2022 - 06.2022
Crew Member
McDonald's
06.2016 - 04.2021
APCO Certified - 911 Emergency & Call Centre Communications
Durham College
No Degree - Sociology
St. Francis Xavier University
High School Diploma -
Father Leo J Austin