Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Sehajpreet Singh

markham,ON

Summary

Dynamic Sales Manager with a proven track record at Best Buy, excelling in sales strategy and customer relationship management. Successfully led teams to exceed sales targets, enhancing product attachment rates and service plan sales. Adept at performance management and fostering customer engagement, driving exceptional service and satisfaction.

I won a couple of trophies for hitting the sales numbers well before the deadlines.

Overview

5
5
years of professional experience

Work History

Sales Manager

Best Buy
Markham, ON
01.2022 - 01.2025
  • Led a team of sales associates, setting and exceeding monthly sales targets through coaching and performance management.
  • Developed and implemented sales strategies to increase product attachment rates and service plan sales.
  • Handled cash management, large transactions, and daily deposit reconciliation.
  • Provided exceptional customer service, resolving escalated customer concerns to ensure satisfaction.
  • Trained new hires on sales techniques, product knowledge, and company policies to maintain high service standards.
  • Fostered strong relationships with key customers and partners.
  • Documented customer interactions accurately for future reference and analysis.
  • Identified opportunities to improve processes and enhance customer experience initiatives.

Sales Associate

Nike
Markham, ON
05.2021 - 06.2022
  • Greeted and assisted customers, providing product recommendations based on needs and trends.
  • Maintained visual merchandising standards to align with Nike’s brand image.
  • Processed transactions, returns, and exchanges efficiently while handling cash accurately.
  • Worked collaboratively with team members to meet store sales goals.
  • Ensured stock levels were replenished and organized both on the floor and in the stockroom.
  • Assisted customers in selecting footwear and apparel to meet their needs.
  • Maintained product displays and ensured merchandise was organized and appealing.
  • Educated customers on product features, benefits, and care instructions.
  • Collaborated with team members to achieve store sales goals and promotions.

Sales Associate

Best Buy
Markham, ON
01.2020 - 01.2022
  • Assisted customers with product selection and inquiries, providing knowledgeable recommendations.
  • Consistently met and exceeded personal sales goals and contributed to team targets.
  • Promoted Best Buy protection plans, achieving high attachment rates through effective pitching.
  • Operated POS system for sales transactions, returns, and exchanges.
  • Maintained organized displays and ensured stock levels were met on the sales floor.
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Processed orders and returns efficiently using the order management system.

Education

Diploma - Business Management

Seneca College of Applied Arts And Technology
North York, None
08.2021

Bachelor’s Degree - Nursing

Seneca College of Applied Arts And Technology
North York, None

Skills

  • Sales strategy
  • Customer relationship management
  • Cash handling
  • Performance management
  • Product knowledge
  • Team collaboration
  • Effective communication
  • Customer engagement
  • Customer service
  • Complaint handling

Affiliations

  • Working out
  • Playing softball

Accomplishments

  • Won an Achievers Award for hitting all the sales and non sales numbers in 2021.

References

References available upon request.

Timeline

Sales Manager

Best Buy
01.2022 - 01.2025

Sales Associate

Nike
05.2021 - 06.2022

Sales Associate

Best Buy
01.2020 - 01.2022

Diploma - Business Management

Seneca College of Applied Arts And Technology

Bachelor’s Degree - Nursing

Seneca College of Applied Arts And Technology

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