Sehajpreet Singh
Brampton,Canada
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Crew Member
Tim Hortons
01.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
Customer Service Representative
On-Site Mix Concrete
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Airtel
04.2023 - 12.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
Education
High School Diploma - General business
Sheridan College
Brampton, ON04.2025
Commerce - Accounting Studies
SGHPS
Amritsar, Punjab04.2023
Skills
- Teamwork and collaboration
- Multitasking and organization
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Complaint handling
- Client confidentiality
- Teamwork
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
On-Site Mix Concrete
02.2024 - 12.2024
Crew Member
Tim Hortons
01.2024 - Current
Customer Service Representative
Airtel
04.2023 - 12.2023
Commerce - Accounting Studies
SGHPS
High School Diploma - General business
Sheridan College
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