Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Sehajpreet Kaur

Windsor,ON

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Kochar Infotech. Excelled in problem-solving and customer service, significantly improving client support. Skilled in data entry and training, adept at elevating team performance and operational efficiency. Demonstrated ability to resolve complex issues, ensuring high standards of cleanliness and safety.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Call Center Representative

Kochar Infotech
Ludhiana, Punjab, India
11.2023 - 01.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Volunteer

Cambridge International School
Ludhiana, Punjab, India
07.2023 - 09.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Cleaning Supervisor

McDonald's
Ludhiana, Punjab, India
06.2023 - 08.2023
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Educated staff on environmentally friendly practices, incorporating sustainable methods into daily operations where possible.
  • Completed schedules, shift reports, and other business documentation.

Education

Diploma of Business Administration And Management - Business Administration

St. Clair College of Applied Arts And Technology
Windsor, ON
05.2026

Skills

  • Problem-solving skills
  • Data Entry
  • Customer Service
  • Training experience
  • Sales and Upselling
  • Database Management
  • Health and safety

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Certified in Tally Accountancy, VERMA ENTERPRISES, June 2023- January 2024.

Timeline

Call Center Representative

Kochar Infotech
11.2023 - 01.2024

Volunteer

Cambridge International School
07.2023 - 09.2023

Cleaning Supervisor

McDonald's
06.2023 - 08.2023

Diploma of Business Administration And Management - Business Administration

St. Clair College of Applied Arts And Technology
Sehajpreet Kaur