Sehajpal Singh Sehdev
Fredericton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Rent-A-Car
07.2023 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
Mobile Patrol Security Officer
Securitas
05.2021 - Current
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
Security Guard
Garda World
04.2020 - 04.2022
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Nordia Saint John
08.2020 - 06.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Sociology
University of New Brunswick
Saint John, NB05.2025
Skills
- Complaint resolution
- Call Management
- Account updating
- Paperwork Processing
- Documentation
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Licensed (security patrolling guard)
- New brunswick Mortgage Associate course, (Mortgage Professionals Canada) Certification.
- CPR/AED Certification.
Timeline
Customer Service Representative
Enterprise Rent-A-Car
07.2023 - Current
Mobile Patrol Security Officer
Securitas
05.2021 - Current
Customer Service Representative
Nordia Saint John
08.2020 - 06.2021
Security Guard
Garda World
04.2020 - 04.2022
Bachelor of Arts - Sociology
University of New Brunswick
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