Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sehaj Jot Kaur

Grande Prairie

Summary

Professional in customer service and support, prepared to bring experience and results-driven approach to new role. Known for fostering team collaboration and delivering consistent, reliable outcomes. Recognized for adaptability and proficiency in handling diverse customer needs.

Overview

4
4
years of professional experience

Work History

Casual Guest Services Representative

07.2023 - Current
  • Document and address guest concerns in the database
  • Verify and update guest accounts for bookings
  • Complete reports on cash-in and cash-out
  • Coordinate with different departments to answer customer inquiries

Production Assistant

Ernie’s Sports Experts
06.2023 - Current
  • Assist with general post-production administrative tasks including logging and filing
  • Assist with office tasks such as photocopying, printing and emailing
  • Address requests from other production team members
  • Assist with archiving program-related materials

Assistant Store Leader

7-Eleven, Departure Bay, Nanaimo, BC
10.2021 - 05.2023
  • Coach, train, and inspire team members to grow sales while providing great customer service
  • Help the manager develop and routinely review the department's operational budget
  • Serve as the go-between and partner for clients, salespeople, and management teams
  • Maintain thorough knowledge of both new and existing items
  • Meet financial goals for the store and put new or current loss prevention systems into practice

Office Administrator

Kiwanis Village, Nanaimo, BC
04.2021 - 03.2023
  • Manage office activities and operations to ensure effectiveness and adherence to business policies
  • Divide responsibilities among administrative staff and oversee them to ensure performance
  • Organize phone calls and communications (E-mails, Letters, Packages)
  • Assist in accounting and budgeting processes
  • Develop and maintain records and database including information about personnel, finances, and other topics

Shift Supervisor

Tim Hortons, Nanaimo, BC
01.2021 - 12.2021
  • Monitor the timely arrival of scheduled employees
  • Ensure the restaurant has enough staff scheduled at all times
  • Address customer complaints
  • Balance the cash register at the end of each shift

Education

Diploma - Business Administration

Vancouver Island University
12.2022

Skills

  • Strong work ethic
  • Cross-selling techniques
  • Up-selling strategies
  • Customer service

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Casual Guest Services Representative

07.2023 - Current

Production Assistant

Ernie’s Sports Experts
06.2023 - Current

Assistant Store Leader

7-Eleven, Departure Bay, Nanaimo, BC
10.2021 - 05.2023

Office Administrator

Kiwanis Village, Nanaimo, BC
04.2021 - 03.2023

Shift Supervisor

Tim Hortons, Nanaimo, BC
01.2021 - 12.2021

Diploma - Business Administration

Vancouver Island University

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Sehaj Jot Kaur