SEHAJPREET KAUR
Moncton,NB
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Tim Hortons through exceptional service and reliability. Skilled in managing high-pressure situations and complex tasks, as demonstrated at Amazon. Demonstrates patience, composure, and effective communication, ensuring tasks are completed efficiently and to a high standard.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Tim Hortons
03.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Process Associate
Amazon
09.2023 - 02.2024
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Home Care Provider
Healing Health Care at Home
06.2021 - 02.2022
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
GED -
Canadore College of Applied Arts And Technology
Mississauga, ON12-2023
High School Diploma -
Sahibzada Baba Fateh Singh Public School
Punjab, India03-2020
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Full Professional
Timeline
Customer Service Cashier
Tim Hortons
03.2024 - Current
Process Associate
Amazon
09.2023 - 02.2024
Home Care Provider
Healing Health Care at Home
06.2021 - 02.2022
GED -
Canadore College of Applied Arts And Technology
High School Diploma -
Sahibzada Baba Fateh Singh Public School
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