Segun Olanisimi
Toronto,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bouncer
Alba Royal Club
Akure Nigeria
04.2018 - 04.2020
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
Customer Service Representative
Manhattans Clothing Company
Nigeria
09.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operations Supervisor
Elkris Bio Health Food Ltd
Nigeria
01.2016 - 06.2017
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
Bachelor In Architectural Studies - Architectural And Building Technology
Federal Polytechnic Ado Ekiti
Nigeria 08.2019
Skills
- Crowd Control
- Physical Strength
- Patience and Tolerance
- Exterior patrol abilities
- CCTV Surveillance
- Security Protocols
- Customer Service
Languages
English
Full Professional
Certification
- Certified security Guard - Ontario security training 2024
- Customer services representative - University settlement 2024
Timeline
Bouncer
Alba Royal Club
04.2018 - 04.2020
Customer Service Representative
Manhattans Clothing Company
09.2017 - 01.2018
Operations Supervisor
Elkris Bio Health Food Ltd
01.2016 - 06.2017
Bachelor In Architectural Studies - Architectural And Building Technology
Federal Polytechnic Ado Ekiti