Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Seffy Manesha D

Oshawa,ON

Summary

Dynamic Senior Project Manager with a proven track record in risk management and client relationship building. Expert in utilizing Jira for project oversight, I successfully navigated complex projects, ensuring timely delivery and stakeholder satisfaction. My strong communication skills and strategic planning fostered collaboration, driving project success and enhancing operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Straive Technologies
04.2019 - 05.2022
  • Maintained project schedules to ensure key milestones were met at each phase.
  • Tracked resource details in Jira, applying agile techniques, and shared reports with L1 heads.
  • Collaborated closely with teams to identify and resolve roadblocks affecting deliverables.
  • Oversaw a large portfolio of projects, reporting progress and influencing positive stakeholder outcomes.
  • Communicated project plans and updates to stakeholders and project contributors.
  • Monitored contracts and service level agreements to mitigate risks and avoid delays.
  • Directed scope changes and applied change management processes to keep projects on track.
  • Developed relationships with key stakeholders to enhance cooperation and meet objectives.

Project Management Office (PMO) Manager

HCL Technology
04.2018 - 04.2019
  • Designed technical upgrade paths to integrate requested functionalities and enhance performance.
  • Managed monthly billing and revenue reports for accurate financial tracking.
  • Oversaw SNOW development projects, facilitating team support during project closure.
  • Conducted risk and resource management activities to ensure project success.
  • Assessed operational systems for efficiency, providing written enhancement recommendations.
  • Researched and procured new hardware to optimize system functionality and meet performance metrics.
  • Drafted analyses of emerging technologies, recommending suitable improvements.
  • Scheduled meetings with stakeholders to discuss deliverables, schedules, and conflicts.

Technical Associate

Tech Mahindra
04.2017 - 04.2018
  • Patched software and installed new versions to eliminate security vulnerabilities.
  • Configured hardware and software for employee workstations.
  • Resolved system, hardware, and telephone issues with precision.
  • Consulted sales personnel to provide customer insights using clear statistical analyses.
  • Analyzed technical problems to identify effective troubleshooting methods.
  • Communicated technical findings in layman's terms for interdepartmental clarity.
  • Provided remote support to cloud-based clients through multiple channels.
  • Tracked computer equipment and network servers using organized Excel documentation.

Executive

Allsec Technologies
04.2016 - 04.2017
  • Resolved customer inquiries and concerns to ensure satisfaction.
  • Maintained strong relationships with field operations team to drive business development.
  • Provided regular updates and statements on service changes and trends to customers.
  • Monitored performance metrics to enhance customer service effectiveness.
  • Analyzed customer needs to recommend appropriate products or services.
  • Assigned job territories to customer care staff based on performance metrics.
  • Established and monitored customer service standards using comprehensive benchmarks.
  • Conducted surveys to gauge customer opinions on products and services.

Education

B.E - Computer Engineering

Kings Engineering College Afflicted To Anna University
Chennai
06.2017

Skills

  • Cost control and resource management
  • Client liaison and relationship building
  • Risk management and mitigation
  • User story development
  • Monitoring and evaluation
  • Communication skills
  • Planning and coordination
  • Microsoft Office proficiency
  • Active listening and feedback
  • Decision-making strategies
  • Team collaboration
  • Jira project management

Certification

  • Certified Scrum Master, Scrum Alliance, 2023 to 2025
  • Business English, Cambridge University
  • C, C++, NIIT
  • Certificate of Achievement, Completed PMI training program of 35 hours of PDU

Accomplishments

  • Resolved a 6 months flagship projects Billing issue and project revenue within a month
  • Received gold voice award
  • Worked with critical projects and clients in onboarding resources within a month and got appreciation from client for showing quick progress

Languages

  • English, Advanced (C1)
  • French, Beginner (A1)
  • Tamil, Upper intermediate (B2)

Timeline

Senior Project Manager

Straive Technologies
04.2019 - 05.2022

Project Management Office (PMO) Manager

HCL Technology
04.2018 - 04.2019

Technical Associate

Tech Mahindra
04.2017 - 04.2018

Executive

Allsec Technologies
04.2016 - 04.2017

B.E - Computer Engineering

Kings Engineering College Afflicted To Anna University
Seffy Manesha D