SEEUN Kim
Vancouver,Canada
Summary
Dynamic hospitality professional with a proven track record at Marriott Hotel, excelling in exceptional customer service and adaptability. I successfully managed high-volume events, ensuring personalized experiences. Proficient in Microsoft Excel, I analyze guest feedback to enhance service quality and drive satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Marriott Hotel
Seoul, Korea
03.2022 - 12.2022
- Assisting customers in getting orders
- Anticipated guest needs and adapted swiftly in a dynamic F&B setting
- Managed a high-volume VIP event, coordinating last-minute changes while ensuring flawless, personalized service under pressure
Barista & all-rounder
Starbucks, Ediya coffee
Seoul, Korea
01.2021 - 12.2022
- Adapted quickly to a fast-paced environment, handling multiple tasks efficiently
- Operated POS systems and processed cash/card payments smoothly
Server
Le beef
Sejong, Korea
01.2020 - 07.2020
- Provided attentive tableside service, ensuring guests were satisfied with their steak doneness and overall dining experience
- Recommended wine pairings and explained sauce options to enhance the meal
- Checked in with guest regularly to ensure they had everything they needed for a smooth and enjoyable dining experience
Education
Second-year - Hotel & Tourism Management
Inha Technical College
Incheon, Korea02.2023
Skills
- Barista
- Microsoft Excel
- Adaptability to change
- Exceptional customer service
- Analysis
- Multitasking and organization
Work Authorization
Open work permit, 11/16/26
Personal Information
Available: Available full-time with a flexible schedule, including nights, weekends
Certification
- Microsoft EXCEL
- Barista
- Serving it right(SIR)
Timeline
Server
Marriott Hotel
03.2022 - 12.2022
Barista & all-rounder
Starbucks, Ediya coffee
01.2021 - 12.2022
Server
Le beef
01.2020 - 07.2020
Second-year - Hotel & Tourism Management
Inha Technical College
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