Highly driven and accomplished university student with a strong foundation in retail and bartending. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Brand Representative
Abercrombie & Fitch
01.2025 - Current
Managed daily start-of-day and end-of-day operational tasks efficiently
Provided tailored product recommendations influenced by market and customer insights
Maintained high sanitation standards through consistent cleaning efforts
Handled returns and refunds efficiently
Organized updates on stock availability and promotional opportunities
Observed customers coming and going to protect store assets
Maintained knowledge of store layout to better assist customers with product location
Offered customer support by directing to designated locations and connecting with specific personnel
Organized displays to attractively showcase products
Bartender
Rock Squeeze
07.2024 - 02.2025
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Increased revenue by introducing a weekly "signature cocktail" special
Brand Representative
Abercrombie & Fitch
07.2024 - 01.2025
Managed daily start-of-day and end-of-day operational tasks efficiently
Working during turnover: building shelves, stocking back, editing the floor plan, and organizing collections
Provided tailored product recommendations influenced by market and customer insights
Maintained high sanitation standards through consistent cleaning efforts
Handled returns and refunds efficiently
Exceeded sales target by 204% within initial week
Organized updates on stock availability and promotional opportunities
Experience in red tagging
Store Associate
Marks
10.2023 - 05.2024
Recommended products based on customer preference and current trends
Opening + Closing Shifts
Experience in red tagging
Maintained a clean environment
Worked cash - Processed returns and refunds
Maintained up to date knowledge of inventory and current deals
Education
Bachelor of Arts - Counseling Psychology
University of Waterloo
Waterloo, None
01-2027
Skills
Customer Service Skills
Fast Pace Worker
Multi-tasking
Attention to Detail
Patient
Sales and Revenue Growth
Smart Serve
Certification
Smart Serve
Timeline
Brand Representative
Abercrombie & Fitch
01.2025 - Current
Bartender
Rock Squeeze
07.2024 - 02.2025
Brand Representative
Abercrombie & Fitch
07.2024 - 01.2025
Store Associate
Marks
10.2023 - 05.2024
Bachelor of Arts - Counseling Psychology
University of Waterloo
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