Summary
Dynamic and results-oriented professional with a proven track record at Riwaj Hotel and Banquet Hall, excelling in relationship building and workload management. Work with same organization for more than 7 years for two different projects. Leveraged strong attention to detail and data entry skills to enhance operational efficiency and client satisfaction. Demonstrated leadership in mentoring staff, reducing turnover by fostering a culture of continuous improvement and teamwork.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
9
9
years of professional experience
Work History
Administrative Assistant to Ceo
Riwaj Hotel and Banquet Hall
06.2020 - 10.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Manager in Training
Alrehman Hotel and Banquet Hall
02.2016 - 05.2020
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
Education
MBA - Masters in Finance
02-2010
- Organize different events ,and volunteer work in job fairs and with different organizations and banks..,
Bachelor of Arts - Social Sciences
07-2007
Skills
- Fast learner
- Time management
- Attention to detail
- Relationship building
- Problem-solving
- Workload management
- Team collaboration
- Verbal and written communication
- Data entry
Languages
English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant to Ceo - Riwaj Hotel and Banquet Hall
06.2020 - 10.2024
Manager in Training - Alrehman Hotel and Banquet Hall
02.2016 - 05.2020
University of Punjab Pakistan - MBA, Masters in Finance
University of Gujrat - Bachelor of Arts, Social Sciences
Similar Profiles
MOHAMMED MAMOON CHOUDHURYMOHAMMED MAMOON CHOUDHURY
Housekeeping Supervisor at Doshobhuja hotel and banquet hallHousekeeping Supervisor at Doshobhuja hotel and banquet hall
Simranjeet KaurSimranjeet Kaur
Server at The Grand Taj Banquet HallServer at The Grand Taj Banquet Hall
Praty SinghPraty Singh
General Manager at Pearl Banquet HallGeneral Manager at Pearl Banquet Hall