Seema Neupane Chhetri
Scarborough
Summary
An adaptable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Farm Boy
11.2022 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Utilized automated systems to log and retrieve call information
- Followed up with customers regarding product functionality and overall satisfaction.
ASSISTANT ACCOUNTANT
Rising Construction
11.2019 - 07.2021
- Examined inventory to verify journal and ledger entries
- Managed over 30 customer calls per day
- Created and prepared to adjust journal entries
- Receive and process invoices and billing statements
- Prepare written reports for delivery to senior-level managers.
- Increased sales by 8% during my work period.
Bank Teller Internship
Prabhu Bank Limited
07.2018 - 10.2018
- Processed daily client transactions, including deposits, withdrawals, money transfers, and loan payments
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Assisted clients with various questions and concerns related to their accounts and bank products
- Helped customers open and close checking accounts, credit cards, savings accounts, and loans.
Education
POSTGRADUATE CERTIFICATE IN ADVANCED ACCOUNTING -
York University
North York, ON04.2024
POSTGRADUATE CERTIFICATE IN ACCOUNTING -
York University
North York, ON04.2023
BBA - Accounting And Finance
Pokhara College of Management
Pokhara, Nepal09.2019
Skills
- Financial Reporting
- Microsoft skills
- Problem-solving
- Communication
- Responsibility
- Patience
- Account Monitoring
- Financial Projections
- Teller Auditing
- Sorting and Filing
- Understanding Customer needs
- Team work
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Farm Boy
11.2022 - Current
ASSISTANT ACCOUNTANT
Rising Construction
11.2019 - 07.2021
Bank Teller Internship
Prabhu Bank Limited
07.2018 - 10.2018
POSTGRADUATE CERTIFICATE IN ADVANCED ACCOUNTING -
York University
POSTGRADUATE CERTIFICATE IN ACCOUNTING -
York University
BBA - Accounting And Finance
Pokhara College of Management
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