Summary
Overview
Work History
Education
Skills
Timeline
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Seema Neupane

Scarborough,ON

Summary

Customer service-oriented professional with a proven track record in grocery retail, food service, and finance industries. Highly organized with strong attention to detail and a dedication to ensuring customer satisfaction. Skilled in team leadership, inventory management, and problem-solving. Fluent in English, Nepali, and Hindi.

Overview

4
4
years of professional experience

Work History

Grocery Clerk

Loblaws
Etobicoke
12.2023 - Current
  • Manage daily store operations, ensuring efficiency and meeting performance targets
  • Implement effective product storage and rotation strategies, reducing spoilage and waste
  • Maintain cleanliness and organization of grocery shelves to enhance the shopping experience
  • Create visually appealing product displays by merchandising standards
  • Assist with store openings and closing procedures, completing necessary paperwork accurately and efficiently.

Supervisor

Farm Boy
Toronto
11.2022 - 11.2023
  • Supervised kitchen operations, leading a team to ensure high-quality food preparation and service
  • Prepared a variety of food items following standardized recipes, maintaining consistency and quality
  • Provided exceptional customer service, addressing inquiries, and handling special orders
  • Managed inventory, conducted regular stock checks, and placed orders to maintain adequate supplies
  • Set and enforced standards for customer service, handling customer complaints and resolving issues promptly.

Bank Teller Internship

Prabhu Bank Limited
Nepal
09.2022 - 12.2022
  • Handled daily client transactions, including deposits, withdrawals, and money transfers
  • Maintained detailed transaction records and ensured compliance with banking regulations
  • Assisted customers with account inquiries and provided information on banking products and services.

Cook and Server

Shahi Rasoi
Toronto
09.2022 - 11.2022
  • Collaborated with kitchen staff to ensure efficient food preparation and timely service
  • Demonstrated excellent customer service skills, addressing customer inquiries and ensuring a positive dining experience
  • Managed multiple tables, taking orders accurately and communicating customer preferences to the kitchen
  • Maintained cleanliness and sanitation standards in the kitchen and dining areas.

Assistant Accountant

Rising Construction
Nepal
11.2019 - 07.2021
  • Processed invoices and billing statements accurately and efficiently
  • Prepared financial reports for senior management, providing insights into company performance
  • Managed inventory and budgeting, ensuring cost-effective procurement practices.

Education

Postgraduate Certificate in Advanced Accounting -

York University
03.2024

Postgraduate Certificate in Accounting -

York University
04.2023

BBA (Bachelor in Business Administration) -

Pokhara College of Management

Skills

  • Customer Service
  • Team Leadership
  • Inventory Management
  • Problem-Solving
  • Communication
  • Time Management
  • Multilingual: English, Nepali, Hindi

Timeline

Grocery Clerk

Loblaws
12.2023 - Current

Supervisor

Farm Boy
11.2022 - 11.2023

Bank Teller Internship

Prabhu Bank Limited
09.2022 - 12.2022

Cook and Server

Shahi Rasoi
09.2022 - 11.2022

Assistant Accountant

Rising Construction
11.2019 - 07.2021

Postgraduate Certificate in Advanced Accounting -

York University

Postgraduate Certificate in Accounting -

York University

BBA (Bachelor in Business Administration) -

Pokhara College of Management

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Seema Neupane