Seema Naqvi
Brampton,ON
Summary
Work to achieve excellence in the field of customer service, and be an extraordinary asset to any team.
Customer-focused professional with successful 25-year career in Customer Service management industry. Dynamic and successful at applying skills in busy environments.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Dermaniche Advanced Aesthetics
12.2022 - 11.2023
- Enhanced customer satisfaction by developing and implementing strategies.
- Analyzed feedback to optimize service procedures.
- Monitored and trained staff on service techniques.
- Generated reports on feedback and operational performance.
- Implemented policies for efficient operations.
- Resolved inquiries promptly through various channels.
- Evaluated and recommended improvements to service policies.
Office Coordinator
Mad Engine
12.2019 - 04.2020
- Established and managed filing systems (paper and electronic).
- Oversaw office supplies inventory, ordered supplies, and evaluated new products.
- Managed incoming calls, redirected calls appropriately, and greeted and guided visitors.
- Scheduled appointments using Outlook calendar.
- Utilized Excel for data compilation, tracking, and report creation.
- Offered administrative support across all organization departments.
- Coordinated office operations for organizational efficiency.
Office Manager
Glass Doctor
Mississauga, On
01.2018 - 08.2019
- Performed comprehensive administrative tasks including office management, invoicing, order processing, customer inquiries, product information, payment processing, and order intake from initiation to completion.
- Implemented office policies, assisted in financial tasks, supervised staff, managed schedules, delegated tasks, coordinated events, and facilitated communication with clients and installers.
Corporate Client Support/ Channel Care Analyst
TELUS Mobility
Scarborough, On
02.2000 - 07.2016
- Primary contact for TELUS distribution channel
- Collaborated with Channel Partners to enhance TELUS product promotion
- Successfully resolved billing, inventory, and activation issues, surpassing Partner expectations
- Educated Partners on processes, procedures, and marketing updates
- Supported channel software, provided feedback for process improvements, mentored team members, reviewed credit checks, explained bills, supported corporate accounts, troubleshooted network and hardware issues, and facilitated information exchange between marketing and support teams as an SME and key coordinator
Education
Bachelors of Science in Double Maths and Physics -
University Of Punjab
Skills
- Work effectively with all coworkers
- Effective person skills in relation to customers
- Fluent in English, Hindi, and Urdu
- Efficiency in Microsoft Word, Excel, Access, and SPSS
- Escalation Handling
- Call Center Management
- Report Preparation
- Sales Promotion
- One Call Resolution
- Quality Assurance
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Manager
Dermaniche Advanced Aesthetics
12.2022 - 11.2023
Office Coordinator
Mad Engine
12.2019 - 04.2020
Office Manager
Glass Doctor
01.2018 - 08.2019
Corporate Client Support/ Channel Care Analyst
TELUS Mobility
02.2000 - 07.2016
Bachelors of Science in Double Maths and Physics -
University Of Punjab
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
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