Seema Singh Chandla

• Providing outstanding customer service fulfilling an extensive range of responsibilities including handling cash, stocking and cleaning of the work area.
• Demonstrating total dedication to the business by working volunteer hours.

Significant Contributions:

• Provided training gaps and trending analysis to assist with coaching process.
• Monitored and responded to inquiries and requests from internal/external customers.
• Managed customer inquiries via phone, email, and chat channels.
• Resolved customer complaints efficiently while maintaining service standards.
• Prepared weekly and monthly trending reports for management.
• Worked with resolver groups to assist and enhance customer service techniques.

Significant Contributions:

• Assisted users in navigating software applications and troubleshooting issues.
• Provided troubleshooting support for customers via phone and email.
• Documented customer interactions and solutions in ticketing system.
• Delivered service and support to end-users using remote connection or over the Internet;.
• Gathered customer's information and determine the issue by evaluating and analyzing the symptoms;.
• Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;.