Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Seema Singh Chandla

Brampton,ON

Summary


Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence.

Overview

7
7
years of professional experience

Work History

Customer Service Representative & Cashier

Petro Canada
Brampton, Ontario
08.2013 - 07.2013
  • Providing outstanding customer service fulfilling an extensive range of responsibilities including handling cash, stocking and cleaning of the work area.
  • Demonstrating total dedication to the business by working volunteer hours.

Sr. Technical Support & Customer Care officer

Arvato services limited, India
04.2008 - 12.2012

Significant Contributions:

  • Provided training gaps and trending analysis to assist with coaching process.
  • Monitored and responded to inquiries and requests from internal/external customers.
  • Managed customer inquiries via phone, email, and chat channels.
  • Resolved customer complaints efficiently while maintaining service standards.
  • Prepared weekly and monthly trending reports for management.
  • Worked with resolver groups to assist and enhance customer service techniques.

Technical Support Representative

HCL BPO
08.2006 - 11.2007

Significant Contributions:

  • Assisted users in navigating software applications and troubleshooting issues.
  • Provided troubleshooting support for customers via phone and email.
  • Documented customer interactions and solutions in ticketing system.
  • Delivered service and support to end-users using remote connection or over the Internet;.
  • Gathered customer's information and determine the issue by evaluating and analyzing the symptoms;.
  • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;.

Education

Bachelor of Education -

Panjab University
2005

Bachelor of Arts -

Panjab University
2000

Skills

  • People management
  • Ability to manage/ adapt to
  • change
  • Time management (ability to
  • effectively balance multiple
  • project deadlines while exceeding expectations)
  • Customer-oriented
  • Human resources
  • Self-motivated
  • Ability to work well on teams that\include diverse people/ skill sets
  • Ability to communicate and coordinate across departments of an organization

Accomplishments

  • Motivated a team of 25 customer service representatives to achieve highest call center service levels 2 years in a row.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

Timeline

Customer Service Representative & Cashier

Petro Canada
08.2013 - 07.2013

Sr. Technical Support & Customer Care officer

Arvato services limited, India
04.2008 - 12.2012

Technical Support Representative

HCL BPO
08.2006 - 11.2007

Bachelor of Education -

Panjab University

Bachelor of Arts -

Panjab University
Seema Singh Chandla