Sedra Younes

• Operated and managed the store independently during full shifts, overseeing all beverage preparation, customer service, and cash handling.
• Handled all customer inquiries in person, over the phone, and via online platforms, ensuring prompt and professional responses.
• Created, curated, and managed social media content for the store, increasing engagement and brand visibility across multiple platforms.
• Designed promotions, campaigns, and product spotlights to drive sales and attract new customers.
• Maintained inventory, placed supply orders, and ensured the store met cleanliness and health compliance standards.
• Balanced operational efficiency with creative marketing strategies to enhance both in-store experience and online presence.

Bubble Tea Barista / Team Member

• Prepared and served a variety of bubble tea beverages with consistent quality, speed, and attention to presentation.
• Operated equipment, measured ingredients, and maintained cleanliness in compliance with health and safety standards.
• Delivered excellent customer service by greeting guests, answering questions, and customizing orders to preferences.
• Managed cash register, processed transactions accurately, and balanced till at the end of shifts.
• Collaborated with team members to ensure smooth store operations during peak and off-peak hours.

• Delivered exceptional customer service, assisting customers with product selection and inquiries while ensuring a positive shopping experience
• Adeptly handled cash and credit transactions at the register, maintaining accuracy and efficiency
• Collaborated with team members, contributing to achieving sales targets and enhancing overall store performance
• Demonstrated strong interpersonal skills, resolving customer concerns professionally and building lasting relationships to promote brand loyalty

• Taking around 300 orders each hour and processing a number of payment methods for delivery and mobile transactions
• Ensure customer delight at all costs by creating drinks and desserts, assembling and packing products, and assisting in the fulfilling of their requests and requirements
• Streamlined daily operations by implementing efficient task management practices, leading to a 15% increase in overall productivity and enhanced customer satisfaction