Overview
Work History
Education
Skills
Languages
Timeline
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Sedra Al-khoubbi

Ottawa,ON

Overview

5
5
years of professional experience

Work History

Arabic Scool Teacher Assistant

Rahma School
08.2019 - 06.2020
  • Established open communication and positivere relationships with students, parents, peers and administrative staff.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Maintained a positive and professional classroom environment throughout the school year.

Cashier

Walmart
08.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Representative

Walmart
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on customer needs.

Education

Bachelor Of Science - Health Sciences With A Minor in Geomatics

University of Ottawa
ON

High School Diploma -

Sir Wilfrid Laurier Secondary School
ON
06.2022

Skills

  • Customer service
  • Cash handling
  • Active listening
  • Problem resolution
  • Call center experience
  • Customer satisfaction measurement
  • Client relations
  • Product knowledge

Languages

English
Native or Bilingual
French
Professional Working
Arabic
Professional Working

Timeline

Customer Service Representative

Walmart
02.2022 - Current

Cashier

Walmart
08.2021 - 02.2022

Arabic Scool Teacher Assistant

Rahma School
08.2019 - 06.2020

Bachelor Of Science - Health Sciences With A Minor in Geomatics

University of Ottawa

High School Diploma -

Sir Wilfrid Laurier Secondary School

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Sedra Al-khoubbi