Sedra Al-khoubbi
Ottawa,ON
Overview
5
5
years of professional experience
Work History
Arabic Scool Teacher Assistant
Rahma School
08.2019 - 06.2020
- Established open communication and positivere relationships with students, parents, peers and administrative staff.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained a positive and professional classroom environment throughout the school year.
Cashier
Walmart
08.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Walmart
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on customer needs.
Education
Bachelor Of Science - Health Sciences With A Minor in Geomatics
University of Ottawa
ONHigh School Diploma -
Sir Wilfrid Laurier Secondary School
ON06.2022
Skills
- Customer service
- Cash handling
- Active listening
- Problem resolution
- Call center experience
- Customer satisfaction measurement
- Client relations
- Product knowledge
Languages
English
Native or Bilingual
French
Professional Working
Arabic
Professional Working
Timeline
Customer Service Representative
Walmart
02.2022 - Current
Cashier
Walmart
08.2021 - 02.2022
Arabic Scool Teacher Assistant
Rahma School
08.2019 - 06.2020
Bachelor Of Science - Health Sciences With A Minor in Geomatics
University of Ottawa
High School Diploma -
Sir Wilfrid Laurier Secondary School