SEDA ARSHAKYAN
Granada Hills,CA
Summary
To establish a career by extensively utilizing my professional, organizational, and administrative skills to produce positive results.
Quality assurance professional known for high standards and consistent results. Extensive experience in identifying and resolving quality issues to maintain top-tier product standards. Reliable team player with focus on collaboration and adapting to evolving project needs. Proficient in quality control processes and detail-oriented analysis.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Licasa Treatment Center
Reseda , California
11.2024 - 01.2025
- Implement and monitor quality management activities and initiatives
- Clinical documentation and program auditing
- Creating operational materials including manuals, policies and procedures
- Collect, analyze and effectively present data analysis establishing key performance indicators
- Help with intake, check insurance and coverage details
- Manage and track EOB’s
- Help with scheduling for therapist and practitioner
Administrative Assistant
Ballsbridge Behavior and Consultation Services
05.2023 - 12.2023
- Managing and distributing information among co-workers, answering phones and communicating with clients
- Managing physical and digital filing systems
- Creating spreadsheets to manage EOB’s
- Checking clients’ insurance eligibilities weekly
- Responsible for scheduling
- Responsible for authorizations
- Helped with billing
- Recruiting
- Helped with onboarding for new hires
Receptionist/Care coordinator
All Inclusive Community Health center
01.2018 - 01.2020
- Greeting patients at the front desk by welcoming, directing and announcing them appropriately
- Scheduling, confirming next day scheduled patients
- Answering heavy call flow
- Checking on claims and verifying insurance eligibility and scheduling patients
- Ordering office supplies.
- Helping patients to coordinate their care
- Making sure patients get their preventative screening calls
- Helping Armenian and Russian speakers translating with providers
Receptionist/Administrative Assistant
Esthetic Dentistry INC.
01.2014 - 01.2018
- Assisted office manager with report tracking, printing and preparing invoices.
- Manage day-to-day operations of dental office.
- Open and close dental office according to office protocol.
- Answer and respond over 50 telephone calls with professionalism.
- Processed dental claims, helped office manager with dental coding and posting payments.
- Check in patients according to office protocol, verifying and updating patient information.
- Manage recall and inactive patient system.
- Schedule patients for efficient use of doctor and staff time.
- Prepare financial treatment plans and present plan options to patient at the end of their appointment.
- Responsible for collecting patients balance and keeping track with their payment options.
- Oversee patient relations & handle patient complaints under Dr. S indirect supervision.
- Make follow-up appointments as needed.
Education
Bachelor of Science - Health Administration
CALIFORNIA STATE UNIVERSITY OF NORTHRIDGE
Northridge, CA05-2024
Skills
- Ability to manage multiple skills without compromise of quality
- Professional business/client relationship while interacting positively with people of diverse backgrounds
- Employee sales training
- Team player and customer relationship management
- Outstanding interpersonal and communication skills
- Ability to prioritize and make on-the-spot decisions regarding customer transactions
- Ability to work in a fast-paced environment
- Organized, accurate, dynamic, detail oriented
- Microsoft Office, Excel, Outlook, Internet Search
- Fluent in English and Armenian and basic Russian
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Decision-making
- Team collaboration
- Customer service
- Quality improvements
- Quality management systems
- Team leadership
- Documentation and reporting
- Internal audits
- Relationship building
- Customer focus
- File management
- Public speaking
- Safety procedures
Certification
CPR certified
Languages
English
Full Professional
Armenian
Full Professional
Russian
Limited Working
Timeline
Quality Assurance Specialist
Licasa Treatment Center
11.2024 - 01.2025
Administrative Assistant
Ballsbridge Behavior and Consultation Services
05.2023 - 12.2023
Receptionist/Care coordinator
All Inclusive Community Health center
01.2018 - 01.2020
Receptionist/Administrative Assistant
Esthetic Dentistry INC.
01.2014 - 01.2018
Bachelor of Science - Health Administration
CALIFORNIA STATE UNIVERSITY OF NORTHRIDGE
Similar Profiles
Logan CookLogan Cook
Medical Assistant at Pinnacle Treatment Center (Martinsville Treatment Services)Medical Assistant at Pinnacle Treatment Center (Martinsville Treatment Services)
Brandy RuckerBrandy Rucker
Counselor Intern at Oxford Treatment Center (American Addiction Center)Counselor Intern at Oxford Treatment Center (American Addiction Center)
Leah SommerlotLeah Sommerlot
Patient Care Coordinator at Hearing Wellness Center And Tinnitus Treatment CenterPatient Care Coordinator at Hearing Wellness Center And Tinnitus Treatment Center
Jonathan NorrisJonathan Norris
Digital Media Technician at Pixelogic MediaDigital Media Technician at Pixelogic Media
Steven NguyenSteven Nguyen
Part-Time Manager at Pho So 1Part-Time Manager at Pho So 1