SECIL TEMEL
Toronto,ON
Summary
Detail-oriented Administrative and Operations Professional with strong experience in office coordination, travel administration, and operational support. Proven ability to manage complex schedules, documentation, and multi-system workflows while supporting executives, clients, and operational teams. Backed by extensive experience in aviation and travel operations. Fluent in Turkish (native), English, and Italian.
Overview
31
31
years of professional experience
Work History
Contact Center Agent / Casino – Family & Friends Agent
MSC Cruises Canada
Toronto, Canada
08.2023 - 08.2025
- Provided administrative and operational support for bookings, guest inquiries, and internal departments.
- Managed documentation, records, and follow-ups using multiple internal systems.
- Acted as a coordination point between guests, travel partners, and internal teams.
- Ensured accuracy, compliance, and timely resolution of requests.
Travel Agency Clerk
Bluvacanze S.p.A.
Milan, Italy
02.2022 - 06.2023
- Managed daily office operations and administrative workflows of a travel agency.
- Prepared and verified travel documentation for domestic and international clients.
- Coordinated bookings, schedules, and supplier communications.
- Implemented quality control practices across booking and documentation processes.
- Maintained professional relationships with tour operators and service providers.
General Administrative Assistant
Goksu Engineering
Ankara, Turkey
09.2007 - 02.2010
- Provided full administrative support including call handling, mail distribution, and document coordination.
- Organized travel, accommodation, and logistics for company visitors.
- Supported onboarding and orientation processes for new employees.
- Assisted management with daily office scheduling and operational tasks.
Airport Operations Agent / Ramp Agent
Çelebi & Gözen Ground Handling Services
, Turkey
01.1995 - 01.2005
- Coordinated passenger services, check-in operations, and flight documentation.
- Maintained accurate operational logs and records.
- Supported aircraft turnaround operations in compliance with safety regulations.
- Assisted in emergency and irregular operations procedures.
Education
TICO Certificate - Travel Counsellor Program
Travel Industry Council of Ontario
12.2023
High School Diploma - Science & Literature Track
TED Ankara College
Ankara, TurkeyFlight Attendance Certificate -
Deulcom Institute
Ankara, TurkeySkills
- Administrative & Office Support
- Scheduling & Calendar Management
- Documentation & Record Keeping
- Travel Planning & Booking Administration
- Customer & Stakeholder Communication
- Operations Coordination
- Process & Workflow Management
- Compliance & Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Reservation & CRM Systems (MSC, Bluvacanze)
- Booking & Scheduling Platforms
- Data Entry & Reporting Tools
Availability
Immediately available and ready to commence employment.
Timeline
Contact Center Agent / Casino – Family & Friends Agent
MSC Cruises Canada
08.2023 - 08.2025
Travel Agency Clerk
Bluvacanze S.p.A.
02.2022 - 06.2023
General Administrative Assistant
Goksu Engineering
09.2007 - 02.2010
Airport Operations Agent / Ramp Agent
Çelebi & Gözen Ground Handling Services
01.1995 - 01.2005
TICO Certificate - Travel Counsellor Program
Travel Industry Council of Ontario
High School Diploma - Science & Literature Track
TED Ankara College
Flight Attendance Certificate -
Deulcom Institute