Sebin Sabu
Princeton,Canada
Summary
I am an experienced Project Lead Document Controller with over four years of experience in the Oil and Gas Construction Industry, working with Kuwait Oil Corporation. Hands-on experience in Information and records management, transmittal processing, Document storage, retrieval, and close-out of project documentation activities, along with negotiating and communicating effectively with vendors and engineers. I am also an IT literate with a Bachelor’s and Master’s degree in Computer Application with over a year of experience as an Information Technology Assistant in Kuwait Canadian Integrated Trading Company. I am an experienced Supervisor in the Retail industry in Canada with excellent management and customer service skills. I have experience in document management, Microsoft Office, time management, records retention, multitasking, accuracy, cash handling, and conflict management, with a proven ability to prioritize projects to meet deadlines and support compliance company standards and procedures. 10+ years of experience using Microsoft Word, Excel, PowerPoint, and Outlook
Overview
8
8
years of professional experience
1
1
Certification
Work History
STORE SUPERVISOR
Shoppers Drug Mart
06.2021 - 05.2024
- Managed the customer service functions, including cash cashiers, and merchandising
- Ensured cashier and merchandising staff complied with all store policies and operating procedures
- Trained cashiers and merchandisers in job functions
- Provided ongoing guidance and instruction
- Ensured all loss prevention standards were implemented, managed daily cash office inventory and cashier tracking sheets, PC Optimum procedures
- Answered inquiries regarding the location of the product, rain checks, etc
- Resolved customer issues according to established guidelines
- Supervised employees to ensure correct work procedures were followed and communicated hazard information and control procedures, provided feedback to management
- Performed clerical and banking duties and complied with all store policies and procedures
- Executed loss prevention policies and procedures
- Performed other duties as required, including Cashier duties when necessary
- Ran the end of the day for the POS system and was held responsible for opening and closing the store as per key holder
CASHIER
Cascades Casino
05.2021 - 01.2022
- Count and verify opening and closing floats for all large amounts of coins, currency chips and Marketing items currency, chips, and marketing items
- Count cash and value chips according to company policies and procedure
- Record transactions in BCLC and Casino Management Software
- Verify and maintain printed reports & files
- Provide excellent customer service from the cash window to both casino patrons and members of other departments
PROJECT DOCUMENTATION LEAD
SPETCO International, Petroleum, KOC
07.2017 - 03.2021
- Managed document control duties with minimal supervision
- Provided excellent service to the vendors and clients by efficiently communicating and negotiating with them regarding the Project document flow
- Ensured that all internally prepared drawings were logged into the document control system called ‘Wrench’ -a customized software developed for the Project
- Reviewed quality documentation for completeness and accuracy and generated various document control reports as required
- Ensured proper distribution of the documents among departments, subcontractors, and suppliers
- Maintained physical and electronic documents and drawings with easy traceability
- Mentored junior team members to develop their technical writing skills, leading to increased productivity and team performance.
- Championed continuous improvement initiatives within the team that resulted in enhanced efficiency and quality standards over time.
- Created a comprehensive onboarding process for new documentation team leads, ensuring they are well-equipped with necessary tools and knowledge to succeed in their role.
- Managed project timelines effectively, ensuring timely delivery of high-quality documentation without compromising on accuracy or clarity.
- Effectively prioritized multiple deadlines simultaneously while maintaining focus on delivering high-quality output consistently across various tasks.
- Led the development of user guides, FAQs, and other support materials, enhancing customer satisfaction and product understanding.
- Conducted regular audits of existing documentation to identify areas for improvement and maintain compliance with industry standards.
IT ASSISTANT
Kuwait Canadian Integrated Trading Company
06.2016 - 08.2017
- Handled Building Automated Maintenance System (BMS) including CCTV and Access control, and Security Systems in the Ministry of Interior Kuwait
- Handled and installed Computer Hardware and Software
- Investigated and diagnosed security system
- Collaborated with IT team to successfully complete large projects within strict deadlines.
Education
Master’s - Sikkim Manipal University of Health & Tech
Computer Application
05.2015
Bachelors - Sikkim Manipal University of Health & Tech
Computer Application
05.2011
Skills
- Teamwork
- Excellent Communication
- Leadership
- Adaptability
- Negotiation skills
- Client Management
- Multitasking and Organization
- Documentation And Reporting
- Team Building and Leadership
- Information Security
Certification
- C, C++, Java, C# (.net)
- Serving It Right Certification
- BCLC Lottery Retailer
References
References available upon request.
Timeline
STORE SUPERVISOR
Shoppers Drug Mart
06.2021 - 05.2024
CASHIER
Cascades Casino
05.2021 - 01.2022
PROJECT DOCUMENTATION LEAD
SPETCO International, Petroleum, KOC
07.2017 - 03.2021
IT ASSISTANT
Kuwait Canadian Integrated Trading Company
06.2016 - 08.2017
Master’s - Sikkim Manipal University of Health & Tech
Computer Application
Bachelors - Sikkim Manipal University of Health & Tech
Computer Application
Similar Profiles
John Ivan CredoJohn Ivan Credo
Cashier/Merchandiser at Shoppers Drug MartCashier/Merchandiser at Shoppers Drug Mart
Samantha MicelottaSamantha Micelotta
Pharmacy Assistant at Shoppers Drug MartPharmacy Assistant at Shoppers Drug Mart
Minori MuraiMinori Murai
Co-Op Student at Shoppers Drug MartCo-Op Student at Shoppers Drug Mart
Vivian LongVivian Long
Postal Clerk at Shoppers Drug MartPostal Clerk at Shoppers Drug Mart
Ryan FurchesRyan Furches
Correctional Officer at VA Department of CorrectionsCorrectional Officer at VA Department of Corrections