Sebin Jacob
Toronto
Summary
Dynamic professional with extensive experience at the University of Toronto, excelling in customer service and staff management. Proven ability to resolve complaints swiftly while enhancing team performance and adhering to sanitation standards. Skilled in operations management and employee training, consistently improving service quality and client satisfaction.
Overview
6
6
years of professional experience
Work History
Dining Hall Supervisor
University of Toronto
Toronto
11.2023 - Current
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Delegated work to staff, setting priorities and goals.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
Customer Service Executive
Money Mart Canada
Scarborough
03.2022 - 12.2022
- Responding promptly to customer inquiries via phone, email, or chat
- Handling customer complaints and providing timely solutions to ensure customer satisfaction
- Maintaining a high level of product knowledge to effectively assist clients with product inquiries
- Identifying customer needs and recommending products or services to improve satisfaction
- Collaborating with internal teams to resolve customer issues and improve service quality
- Managing customer records and ensuring accuracy in the company's CRM system
- Providing feedback to management on common customer concerns to help improve company offerings
Executive Assistant
Ocean tech solutions
Kerala
01.2019 - 12.2021
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Managed and tracked expenses to meet company budget requirements.
- Took detailed notes in meetings and disseminated information afterward.
- Researched and prepared information for presentations to high-level executives.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Education
Post Graduation - Human Resources Management
Algoma university
12.2024
Bachelor of Administrative Studies - HR Development
Marthoma College of Science And Technology
kerala, India01-2018
Skills
- Recruitment strategies
- Payroll administration
- Employee training
- Customer service
- Team building
- Regulatory compliance
- Waste reduction
- Sanitation standards
- Staff management
- Dining etiquette
- Operations management
- Reservation management
Languages
- English, Fluent
- Malayalam, Fluent
- Tamil, Fluent
- Hindi, Intermediate
Timeline
Dining Hall Supervisor
University of Toronto
11.2023 - Current
Customer Service Executive
Money Mart Canada
03.2022 - 12.2022
Executive Assistant
Ocean tech solutions
01.2019 - 12.2021
Post Graduation - Human Resources Management
Algoma university
Bachelor of Administrative Studies - HR Development
Marthoma College of Science And Technology
Similar Profiles
Subhinderpal SandhuSubhinderpal Sandhu
elective at University of Torontoelective at University of Toronto
Salem AlwadaniSalem Alwadani
Fellow at University of TorontoFellow at University of Toronto
ANU BABYANU BABY
Customer Service Representative Team Lead at UNIVERSITY OF TORONTOCustomer Service Representative Team Lead at UNIVERSITY OF TORONTO