Sebin Biju
Halifax,Canada
Summary
Goal-oriented manager with distinguished experience, 11 years of experience in business development, finance and marketing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Accounts and Business Cordinator
GranDDelish Inc
05.2024 - Current
- Spearheaded strategic planning, financial management, and operational oversight for a leading premium Indian grocery wholesaler
- Developed and implemented business strategies that drove revenue growth and optimized supply chain management
- Managed HR functions, including workforce planning, employee relations, and staff development initiatives
- Ensured regulatory compliance, quality assurance, and customer service excellence
- Negotiated high-value contracts with suppliers and distributors, optimizing procurement processes and profitability
- Directed marketing and brand management strategies to strengthen the market position
- Developed comprehensive schedules to ensure timely completion of deliverables across departments.
Account Manager
TalkRemit
01.2023 - 03.2024
- Collaborated with agents to understand their business needs, providing tailored strategies to expand their money transfer operations
- Monitored and analyzed agent performance, identifying growth opportunities and addressing challenges to optimize results
- Delivered exceptional customer service by promptly resolving agent inquiries, issues, and concerns
- Provided ongoing training and support to agents on the best practices for using TalkRemit's platform and services
- Worked cross-functionally with sales, operations, and compliance teams to ensure seamless service delivery and agent success
- Prepared and presented regular performance reports, tracking key metrics and recommending strategies for improvement
- Developed strategic account plans to drive revenue growth and enhance customer retention.
Retail Manager
Aramark, Dalhousie University
03.2022 - 11.2022
- Managed operations for 14 retail locations, leading a team of 72 staff members to achieve business objectives
- Implemented HR policies, ensuring compliance with employment standards and labor relations best practices
- Led workforce planning, training, and performance management programs
- Developed cost-control strategies, budget management processes, and revenue growth initiatives
- Oversaw daily operations to enhance customer service and optimize team performance.
- Developed staff training programs to improve product knowledge and sales techniques.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Business Development & Marketing Manager
Global Money Exchange Co LLC
12.2016 - 01.2019
- Directed business operations for 53 branches across Oman, overseeing marketing, compliance, and HR functions
- Managed employee relations, customer service strategies, and workforce development programs
- Conducted market research to enhance service offerings and drive competitive positioning
- Negotiated and maintained relationships with key business partners and stakeholders
- Developed and executed strategic marketing plans to increase brand visibility and market share.
- Identified new business opportunities through market research and analysis of competitor activities.
- Collaborated with sales teams to align marketing strategies with revenue goals, driving overall business growth.
Assistant Lecturer
Alphonsa College
01.2016 - 12.2016
- Delivered academic instruction in Business Economics, Accounting Principles, and IFRS
- Mentored students in leadership, presentation skills, and professional development
- Delivered engaging lectures aligned with curriculum objectives and student learning outcomes.
- Mentored students in academic research methods and critical thinking skills.
- Developed easy and open rapport with students to encourage engagement and academic progress.
Accounts Manager
Little Flower English Medium School
01.2015 - 01.2016
- Managed financial operations, payroll processing, and budget planning
- Led HR functions, including employee engagement, staff recruitment, and training programs
- Ensured compliance with government regulations and institutional policies
- Managed financial reporting and budget allocation for school operations.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Education
Master In Commerce - Financial Management, Human Resource
Mangalore University
Karnataka, India 06.2013 - 03.2015
BBA - Business Management
Manglore University
Karnataka, India 07.2010 - 04.2013
Skills
- Product launches
- Planning and execution
- Customer service management
- Training and mentoring
- Organizational development
- Business development
- Human resources management
- Teamwork
Business analysis
Brand development
Financial management
Relationship building
Creative team leadership
Timeline
Accounts and Business Cordinator
GranDDelish Inc
05.2024 - Current
Account Manager
TalkRemit
01.2023 - 03.2024
Retail Manager
Aramark, Dalhousie University
03.2022 - 11.2022
Business Development & Marketing Manager
Global Money Exchange Co LLC
12.2016 - 01.2019
Assistant Lecturer
Alphonsa College
01.2016 - 12.2016
Accounts Manager
Little Flower English Medium School
01.2015 - 01.2016
Master In Commerce - Financial Management, Human Resource
Mangalore University
06.2013 - 03.2015
BBA - Business Management
Manglore University
07.2010 - 04.2013
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