Sebastion Johnson
Winnipeg,MB
Summary
Professional, energetic and personable individual with excellent communication skills, attention to details and a passion for building impactful relationships with colleagues and the environment. I am also open to learn and adapt to any change for a successful transition into any organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bakery Supervisor
Costco Wholesale Canada
Winnipeg, Manitoba
05.2018 - Current
- Implemented health and safety protocols in accordance with company policies and government regulations.
- Conducted regular inspections of equipment to identify maintenance needs or malfunctions.
- Maintained inventory of supplies and ingredients, ordering additional items as needed.
- Supervised and trained staff in the bakery, including assigning duties and tasks.
- Created work schedules for employees to meet customer demands while controlling labor costs.
- Monitored quality control to ensure products met standards for taste, texture, presentation and freshness.
- Oversaw packaging processes to guarantee accurate labeling and compliance with applicable laws.
- Analyzed sales data to forecast future demand for baked goods.
- Evaluated performance of staff members on an ongoing basis; provided feedback as necessary.
- Managed daily operations of bakery, ensuring efficient utilization of resources.
Customer Service Representative
SkipThe Dishes
Winnipeg, Manitoba
12.2017 - 12.2018
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Food and Beverage Supervisor
JW Marriott Marco Island
Marco Island , Florida USA
03.2016 - 03.2017
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Ensured compliance with health department regulations regarding food safety standards.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Trained new hires in proper food handling techniques and safety regulations.
Education
Diploma - Professional Baking & Patisserie
Red River College of Applied Arts, Science And Technology
Winnipeg, MB02-2019
Bachelor of Science - Hospitality And Tourism Management
University of Technology Jamaica
Kingston, Jamaica10-2015
High School Diploma -
Knox College High
Clarendon, Jamaica07-2010
Skills
- Supervisory Experience
- Excellent written and verbal communication skills
- Works well with other from various background
- Computer suite literate
- Able to come up with solutions to various problems that may arise
- First Aid/CPR & AED Certified 2024
Certification
- American Hospitality Academy Certification (AHA)
- First Aid/CPR-AED Certified
References
References available upon request.
Timeline
Bakery Supervisor
Costco Wholesale Canada
05.2018 - Current
Customer Service Representative
SkipThe Dishes
12.2017 - 12.2018
Food and Beverage Supervisor
JW Marriott Marco Island
03.2016 - 03.2017
Diploma - Professional Baking & Patisserie
Red River College of Applied Arts, Science And Technology
Bachelor of Science - Hospitality And Tourism Management
University of Technology Jamaica
High School Diploma -
Knox College High
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