Overview
Work History
Education
Skills
Timeline
Generic

Sebastián Ruano

Ottawa,ON

Overview

6
6
years of professional experience

Work History

Front Desk Attendant

Carleton Tennis Centre
10.2018 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Managed customer complaints and rectified issues to complete satisfaction
  • Reviewed safety, throughout areas and enforced rules to promote security and safety
  • Scheduled service and maintenance work with internal and external providers
  • Supported strict property security, monitoring visitors and restricting access.

Trafic Safety Rep

TD PLACE OSEG
09.2022 - 09.2023
  • Collaborated with supervisors to devise traffic routing plans and control point locations
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Employed signs, flags and hand signals to indicate hazards and direct traffic
  • Stopped motorist traffic and created safe passage for pedestrians.

Cashier

Farm Boy
02.2020 - 06.2021
  • Operated cash register, collected payments and provided accurate change
  • Learned roles of other departments to provide coverage and keep store operational
  • Answered customer quests, provided store information and escorted to desired store areas
  • Trained new retail team members in customer service and company policies
  • Kept customers happy by quickly processing payments and bagging purchases.

Event Security Guard

Sword Security
01.2024 - Current
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.

Education

Ontario College Advanced Diploma-Civil Engineering - Engineering

Algonquin College
Ottawa, ON
06.2024

Skills

  • Emergency First AID and CPR
  • Smart Serve Certified
  • Ontario Security Guard License
  • Strong work ethic
  • Quick learner
  • Cash Handling
  • Guest Services
  • Problem-solving abilities

Timeline

Event Security Guard

Sword Security
01.2024 - Current

Trafic Safety Rep

TD PLACE OSEG
09.2022 - 09.2023

Cashier

Farm Boy
02.2020 - 06.2021

Front Desk Attendant

Carleton Tennis Centre
10.2018 - Current

Ontario College Advanced Diploma-Civil Engineering - Engineering

Algonquin College

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Sebastián Ruano