Summary
Work History
Education
Skills
Languages
Timeline
Generic

Sebastien Zarate

Montreal,QC

Summary

Dedicated and adaptable IT professional with a proactive attitude and rapid learning ability. Demonstrates a strong work ethic and effective communication skills. Highly organized, proactive, and punctual with a team-oriented mentality. Eager to contribute to a dynamic team and support organizational goals.

Work History

IT Support Technician

TeleTech Holdings, Inc.
Montreal, QC
  • Streamlined ticket management by collaborating with cross-functional teams, ensuring efficient and prompt issue resolution.
  • Effectively troubleshooted network, software, and printing issues to maintain seamless operations.
  • Installed and set up hardware and software for employees, ensuring optimal system performance.
  • Managed IT asset inventory, maintaining accurate records and ensuring availability of necessary equipment.

IT Support Technician

VTR Comunicaciones SpA
Santiago, Chile
  • Managed Active Directory accounts, including user creation, permissions, and group policies.
  • Monitored and maintained ticketing system, ensuring timely resolution of user issues and proper documentation.
  • Monitored and maintained ticketing system, ensuring timely resolution of user issues and proper documentation.

Call Center Customer Service Representative

Movistar
Santiago, Chile
  • Exceeded customer satisfaction by effectively addressing their needs through concise and courteous communication, both in writing and over the phone.
  • Diligently logged customer dissatisfaction and complaints in accordance with company standards for maximum satisfaction.
  • Played a role in achieving business objectives regarding customer satisfaction, while upholding productivity and quality standards.

Cashier Supervisor

Cafeteria Bam Bam
Santiago, Chile
  • Resolved customer problems by investigating issues, and building rapport.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Education

Some College (No Degree) -

Technological University Of Chile INACAP
Santiago-Chile

High School Diploma -

Institute Tabancura
Londres 98 Santiago, Chile

Skills

  • Active Directory Management
  • Data Analysis & Evaluation
  • Troubleshooting & Problem Resolution
  • Linux Administration
  • SQL Server Management
  • Ticketing Systems (eg, Jira, ServiceNow)
  • Office 365 Administration
  • Time management
  • Hardware Installation & Configuration
  • Problem solving
  • Interpersonal Communication

Languages

English
First Language
Spanish
Proficient (C2)
C2
French
Intermediate (B1)
B1

Timeline

IT Support Technician

TeleTech Holdings, Inc.

IT Support Technician

VTR Comunicaciones SpA

Call Center Customer Service Representative

Movistar

Cashier Supervisor

Cafeteria Bam Bam

Some College (No Degree) -

Technological University Of Chile INACAP

High School Diploma -

Institute Tabancura

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Sebastien Zarate