Sebastien Marois
Duncan
Summary
Dedicated to fostering personal and professional growth, seeking a long-term employment opportunity that aligns with career aspirations. Strong commitment to continuous learning and development, eager to contribute skills and expertise to a dynamic organization. Strives to make a meaningful impact by leveraging experience and passion for growth in a collaborative and innovative work environment.
Overview
20
20
years of professional experience
Work History
Telecommunications Technician
Telus Communications
03.2017 - Current
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Responded to service requests during and after business hours.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Strengthened customer trust, providing detailed explanations of technical issues and steps taken to resolve them.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Deployment and Completion Clerk IV
Telus Communications
08.2015 - 03.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely arrival of goods and services.
- Directed dispatching, routing, and tracking of 20-30 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Batch Plant Operator/Forklift Operator/ Labourer
Golder Associates
06.2012 - 05.2015
- Trained to operate a M.A.T mix plant
- Worked as a Front man on Bauer drill rigs
- Worked long hours (12- 14 hr days) on the Kitimat BC LNG Project for 16 months
- Performed daily heavy lifting, forklift operating, moving heavy slurry lines, handling sump and trash pumps, working around heavy machinery, energized equipment, all of which in various settings
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Dispatch Supervisor
ATI Telecom
04.2011 - 06.2012
- Supervised team of 15 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
Junior Account Manager
Telco Management
11.2010 - 04.2011
- Served as an essential point of contact between clients and internal teams, facilitating clear communication channels that expedited project timelines.
- .Developed and maintained account management documentation, enabling efficient sharing of information among team members.
- Managed new account onboarding process, ensuring a smooth transition for clients into the company''s services.
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Streamlined internal processes through improved communication with team members, increasing efficiency across departments.
Senior Marketing Consultant
The Acquisition Group TAG
03.2010 - 10.2010
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Mentored junior team members, fostering a collaborative environment that promoted professional development.
- Boosted sales through targeted email marketing campaigns and promotional events.
- Enhanced company image with consistent branding initiatives across various channels.
- Grew client base by building strong relationships through exceptional service and tailored solutions.
Sales Associate
Healthtek Enterprises inc.
01.2009 - 03.2010
- Direct sales, top associate in the world Feb.2010...68 units
Trouller
DR Foundations
05.2008 - 01.2009
- Tied Rebar inside Walls, General Labourer
On Site Carpenter
Rempel Development Group
12.2007 - 05.2008
- Extensive Back Framing, planning and scheduling
General Labourer
Gary's Forming
09.2005 - 12.2007
- Polished Concrete, built Forms, tied rebar
Education
Grade 12 Diploma -
North-Surrey Secondary
01.2005
Waterworks Technology School
04.2007
Jazz Studies Program -
Capilano University
01.2006
Skills
- Fiber optic splicing
- Troubleshooting and resolution
- Wireless networking
- Network troubleshooting
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Team leadership
- Decision-making
- Professional attitude and work ethic
- Dependable and responsible
Training
- Occupational First Aid Level 1
- Rough Terrain Forklift Operator Level 2, 01/30/18
- Sit-down counterbalanced Forklift, 01/27/16
- HDPE Welding (Fusion): sizes 2 - 6''
- Rigging Training
- Fall Protection Training, Expired
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Telecommunications Technician
Telus Communications
03.2017 - Current
Deployment and Completion Clerk IV
Telus Communications
08.2015 - 03.2017
Batch Plant Operator/Forklift Operator/ Labourer
Golder Associates
06.2012 - 05.2015
Dispatch Supervisor
ATI Telecom
04.2011 - 06.2012
Junior Account Manager
Telco Management
11.2010 - 04.2011
Senior Marketing Consultant
The Acquisition Group TAG
03.2010 - 10.2010
Sales Associate
Healthtek Enterprises inc.
01.2009 - 03.2010
Trouller
DR Foundations
05.2008 - 01.2009
On Site Carpenter
Rempel Development Group
12.2007 - 05.2008
General Labourer
Gary's Forming
09.2005 - 12.2007
Waterworks Technology School
Jazz Studies Program -
Capilano University
Grade 12 Diploma -
North-Surrey Secondary
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