Sebastien Boudreau
Bathurst,NB
Summary
Results-driven professional with experience at Apex Industries, skilled in laboratory information management and quality control. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Adept at inventory management and data documentation, consistently meeting deadlines while ensuring accuracy in all tasks.
Overview
20
20
years of professional experience
Work History
Laboratory Technician
Apex Industries aerospace divison
Moncton, New Brunswick
02.2019 - 01.2024
- Utilized Laboratory Information Management Systems for tracking, documenting, and reporting laboratory activities. Others task was receiving my chemical, making sure what is on the bill of lading is what a receive. Working with syspro, creating PO# keeping log of my inventory.
Customer Service Representative
Concentrix
Moncton, New Brunswick
02.2017 - 09.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Laborer
Epcor project Management
Moncton, New Brunswick
02.2016 - 07.2016
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
Customer Service Representative
Exxon Mobile
Moncton, New Brunswick
06.2015 - 12.2015
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Mabe Inc.
Moncton, New Brunswick
11.2003 - 01.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer on any inquiries on inventory via system and warehouse for customer.
Education
Industrial Chimestry Diplomat - Industrial Chemistry
College Communautaire Du Nouveau-brunswick
Bathurst, NB09-2013
Bachelor of Science - Chemistry
Universite De Moncton
Moncton, NB04-1998
Skills
- Laboratory information management
- Chemical analysis
- Quality control
- Inventory management
- Data documentation
- Customer service
- Receiving
- Attention to detail
- Effective communication
- Time management
Languages
French
Full Professional
English
Full Professional
Timeline
Laboratory Technician
Apex Industries aerospace divison
02.2019 - 01.2024
Customer Service Representative
Concentrix
02.2017 - 09.2017
Laborer
Epcor project Management
02.2016 - 07.2016
Customer Service Representative
Exxon Mobile
06.2015 - 12.2015
Customer Service Representative
Mabe Inc.
11.2003 - 01.2014
Industrial Chimestry Diplomat - Industrial Chemistry
College Communautaire Du Nouveau-brunswick
Bachelor of Science - Chemistry
Universite De Moncton
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