Sebastian Tepayotl
Fountain Valley
Summary
Experienced with electronic medical record systems, ensuring accurate and efficient data/patient information management. Able to use problem solving skills to analyze technical issues. Strong understanding of healthcare compliance and improving patient care through effective documentation. Enjoy collaborating with other people and learning new ways to use the technology.
Overview
6
6
years of professional experience
Work History
Medical Scheduling
Hoag Cancer Center
2024.04 - Current
- Scheduler for the Medical Oncology Director of Lung and Thyroid.
- Trained new employees on the Epic system and showed them how to schedule and have the skills to be able to do their job while also still being able to reach out to me when necessary for any questions
- Primarily scheduling follow-ups, imaging, and chemotherapy
- Managing multiple patient’s chemo/immunotherapy schedules to coordinate with the MD’s schedule.
- Coordinated with the providers to prioritize urgent cases
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Resolved conflicts in scheduling and reviewed charts prior to patient coming in for their appointment
- Superuser in the Epic system.
- Input referrals and upload patient imaging through CD’s or PowerShare
- Began to cover new roles such as new patient scheduling and taking on incoming phone queues in between clinic days
- Managed to schedule peer-to-peer for the doctor to speak with insurance companies
- Scheduled with many different medical representatives who wanted to meet with the provider
Medical Scheduling
Optum
2021.01 - 2024.01
- Became a leader for my outreach team and was able to coordinate what specialties to work on and problem-solve issues my team had since my manager would work from a different office.
- Collected patient information to use for our metrics on chronic conditions and assisted with scheduling due to those various conditions
- Trained multiple team members entering the company on how to work our EMR systems (Touchworks, IDX, and NextGen) and how to schedule patients.
- Responsible for calling and scheduling our sister company patients to see our specialists including GI, Rheumatology, and many more.
- Received and processed multiple calls ranging from sending messages to a doctor to just setting up an appointment for the patient.
- I learned how multiple different offices worked, including primary care and the surgery center, and would have no issue covering these offices and adjusting to their needs and workflow.
- Had ran various bump lists, flu vaccine scheduling, COVID-19 vaccine scheduling, and high-risk patient scheduling for in-person and virtual visits.
- I managed a high-risk line as well, patients would call to get advice before heading to the emergency room or urgent care, and I would take down the details and transfer them to one of the RNs or LVNs in the office.
- Demonstrated good behavior and customer service to both our internal and external patients.
- Constantly had good communication with our back office staff so that patients would get an answer quickly if needed.
Education
Master of Science - Health Care Informatics
University of San Diego
2026-12
Bachelor of Arts - Liberal Studies
California State University, Fullerton
Fullerton2024-05
A.A. - Liberal Arts: Emphasis in Arts and Humanities
Golden West College
Huntington Beach2020-12
Skills
- Microsoft Office (Excel, PowerPoint, Word, and Teams) Communication Adaptability Project Management Problem Solving Fluently speak and write Spanish Coordinate Appointments Data entry Customer service
Interests
Teaching and educating people, research, and literature
Timeline
Medical Scheduling
Hoag Cancer Center
2024.04 - Current
Medical Scheduling
Optum
2021.01 - 2024.01
A.A. - Liberal Arts: Emphasis in Arts and Humanities
Golden West College
Master of Science - Health Care Informatics
University of San Diego
Bachelor of Arts - Liberal Studies
California State University, Fullerton