Sebastian Soza leon
San Marcos
Summary
Reliable and adaptable professional with a strong background in customer service, retail operations and youth development. I am someone who is able to thrive in a diverse, fast-paced work environment, efficient at resolving customer questions or inquiries and able to maintain a well organized workplace environment.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Special Services Associate
Home Depot
San Marcos, CA
02.2026 - 07.2026
- Managed front-end operations by efficiently processing merchandise returns and customer exchanges
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Coordinated special services projects, ensuring timely execution and adherence to guidelines.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Youth Development Professional
Boys & Girls Clubs of America
San Marcos, CA
09.2023 - 09.2025
- Facilitated engaging programs promoting youth leadership and personal development
- Developed and implemented educational activities fostering academic success
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Promoted a safe, inclusive and encouraging environment for all program participants
Sales Associate
7-Eleven
San Marcos, CA
10.2022 - 04.2023
- Monitored inventory levels to consistently restock walk-in coolers and store shelves
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained facility cleanliness and organization to ensure an optimal shopping experience
Housekeeping
Fairfield Inn & Suites
San Marcos, CA
02.2022 - 06.2022
- Cleaned facility daily, ensuring sanitation and organization., greet guest, maintain a clean working area.
- Welcomed arriving guest warmly and provided helpful assistance regarding property amenities
- Upheld strict hospitality cleanliness standards by sanitizing rooms and communal facilities
- Managed cleaning supplies and organized workstations
Sales Associate
Smart & Final
San Marcos, CA
10.2021 - 12.2021
- Assisted frontline cashiers with bagging groceries and expediting customer checkout lines
- Maintained well-organized sales floors by facing shelves and managing waste disposal
- Provided direct customer assistance on the floor to locate products and resolve and issues or questions they might have had
Education
High school diploma - General education
Mission Hills High School
San Marcos, CA06-2023
Skills
- Customer service
- Customer support
- Phone customer service
- Telephone communication
- Customer inquiry handling
- Product recommendations
- Sales
- Merchandising
- Specialty store experience
- Microsoft Excel
- Microsoft Outlook
- Computer usage
- Task prioritization
- Physical stamina
- Teamwork
- Community support
- Community engagement
- Youth mentorship
- Program instruction
- Workshop facilitation
- Effective communication
- Spanish
- English
- Multilingual
- Phone etiquette
- Critical thinker
- Phone etiquette
- Sales
Certification
Driver's License
Languages
Bilingual
Spanish - Fluent
Timeline
Special Services Associate
Home Depot
02.2026 - 07.2026
Youth Development Professional
Boys & Girls Clubs of America
09.2023 - 09.2025
Sales Associate
7-Eleven
10.2022 - 04.2023
Housekeeping
Fairfield Inn & Suites
02.2022 - 06.2022
Sales Associate
Smart & Final
10.2021 - 12.2021
High school diploma - General education
Mission Hills High School