Sebastian Silva
Azusa,CA
Summary
Dynamic and results-driven professional with experience at Irwindale Brewery and In N Out. Proven ability to enhance customer satisfaction through effective problem-solving and exceptional service. Skilled in time management and heavy lifting, consistently achieving team goals while maintaining a clean and safe work environment. Committed to fostering positive interactions.
Overview
2
2
years of professional experience
Work History
Associate
Irwindale Brewery
02.2025 - 03.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 lb pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Associate
In N Out
03.2023 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Strengthened communication skills through regular interactions with others.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Education
High School Diploma -
Arcadia High School
180 Campus Dr, Arcadia, CA 9100606-2024
Skills
- Customer service
- Time management
- Computer skills
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Flexible schedule
- New hire training
- Attention to detail
- Problem-solving
- Lifting and sorting
- Warehouse safety
- Heavy lifting
- Compassionate nature
- Compassionate patient interactions
Languages
Spanish
Professional Working
Timeline
Associate
Irwindale Brewery
02.2025 - 03.2025
Associate
In N Out
03.2023 - 02.2025
High School Diploma -
Arcadia High School
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