Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sebastian Salceda

Lynwood

Summary

Dynamic and goal-oriented professional with a proven track record at Disneyland, excelling in customer service and teamwork. Recognized for enhancing guest experiences through effective problem-solving and attention to detail. Skilled in up-selling strategies and maintaining high standards of cleanliness, ensuring a safe and inviting environment for all guests.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Lead Busser

Disneyland
04.2023 - Current
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
  • Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.

Food Packer

SMX Staff Management
11.2022 - 02.2023
  • Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to streamline packing processes, resulting in increased productivity.
  • Communicated with supervisors regarding any issues with packaging process.
  • Lifted, moved and organized large boxes of food to transport to and from storage.

Cashier Assistant

Bobos Hamburgers
07.2022 - 11.2022
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.

Assistant Manager

Hot Bowls
02.2021 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
03.2025

Skills

  • Fast-paced environment
  • Friendly, positive attitude
  • Goal-oriented mindset
  • Up-selling strategies
  • Customer service
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Excellent people skills
  • Outgoing personality
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Lead Busser

Disneyland
04.2023 - Current

Food Packer

SMX Staff Management
11.2022 - 02.2023

Cashier Assistant

Bobos Hamburgers
07.2022 - 11.2022

Assistant Manager

Hot Bowls
02.2021 - 07.2022

High School Diploma -

Penn Foster Career School

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Sebastian Salceda