Sebastian Rios
Montreal,QC
Summary
Versatile professional with a proven track record in high-volume transaction management at RBC Royal Bank, showcasing exceptional attention to detail and professionalism. Skilled in money handling and deposit management, complemented by a commitment to enhancing customer satisfaction and confidentiality. Achieved significant improvements in client service efficiency and accuracy.
Qualified management trainee with proven history of customer service and transaction processing. Effective in building relationships and maintaining accuracy in cash handling. Demonstrated excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
RBC Royal Bank
Montreal, QC
09.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer requests regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Tax Associate
Family Business
Kirkland, QC
06.2024 - 09.2024
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Restaurant Waiter
The Keg Steakhouse + Bar
Pointe-Claire, QC
06.2023 - 04.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Sales Associate
Canadian Tire
Kirkland, QC
02.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Fast Food Worker
McDonald's
Kirkland, QC
06.2020 - 01.2021
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer requests and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Education
Commerce - Commerce
John Abbott College
Sainte-Anne-de-Bellevue, None05-2024
High School Diploma -
St-Thomas High School
Pointe-Claire, QC06-2022
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
Accomplishments
- Collaborated with team of 10 in the development of a non profit.
- Promoted to Lead Teller based on superior performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Limited Working
Certification
- Emergency Preparedness for Financial Institutions, Incident Response Planning Seminar/Certificate Program – Federal Deposit Insurance Corporation or similar entities.
- Identity Theft Prevention Program Compliance Workshop/Certificate– Federal Trade Commission or relevant financial regulation authorities.
Timeline
Bank Teller
RBC Royal Bank
09.2024 - Current
Tax Associate
Family Business
06.2024 - 09.2024
Restaurant Waiter
The Keg Steakhouse + Bar
06.2023 - 04.2024
Sales Associate
Canadian Tire
02.2021 - 03.2023
Fast Food Worker
McDonald's
06.2020 - 01.2021
Commerce - Commerce
John Abbott College
High School Diploma -
St-Thomas High School