Sebastian Pineda
Reseda
Summary
Sales associate with expertise in customer service, visual merchandising, and sales strategy. Demonstrated success in enhancing customer engagement, training new employees, and achieving sales targets. Proven ability to promote products and increase revenue through effective communication and relationship building. Experienced in optimizing store layouts for improved product visibility and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Bath & Body Works
Northridge
09.2022 - Current
- Assisted customers in selecting products and addressing their skincare needs.
- Maintained visual merchandising standards to create inviting displays that engaged customers.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkouts.
- Educated customers on product ingredients and benefits to promote informed purchasing decisions.
- Collaborated with team members to meet daily sales goals and drive overall store success.
- Managed inventory levels, restocked shelves, and organized backroom storage efficiently.
- Worked with fellow sales team members to achieve group targets.
- Trained new employees on operational procedures and customer service standards.
- Enforced company policies and safety protocols among all team members.
- Resolved customer complaints effectively to ensure satisfaction and foster loyalty.
- Delegated tasks to employees and tracked project progress.
Barista
A Tea Thing
Reseda
04.2021 - 09.2022
- Prepared a variety of specialty teas and beverages for customers.
- Guided customers in product selections and addressed inquiries to enhance their experience.
- Managed cash register operations and processed customer payments accurately.
- Collaborated with team members to ensure smooth service during busy hours.
- Followed health and safety standards to maintain a safe working environment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Executed efficient, levelheaded service during busy morning rushes, contributing to timely order fulfillment.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events, ensuring customer satisfaction.
Theater Crew Member
Pacific Theatres
Glendale
06.2018 - 01.2019
- Delivered exceptional customer service to patrons during busy showtimes, contributing to a welcoming atmosphere.
- Maintained cleanliness and organization of theater facilities to enhance guest experience.
- Executed thorough cleaning of theater spaces after each show, ensuring a tidy environment for future audiences.
- Collaborated with team members to prepare for daily operations and events.
- Checked inventory levels of concessions and replenished supplies.
- Followed safety protocols to ensure a secure environment for guests and staff.
- Supported ticketing processes by checking in guests and validating tickets.
Education
Bachelor of Arts - Foreign Languages And Literatures
California State University Northridge
Northridge, CA05-2023
Skills
- Point-of-sale operation
- Cash handling
- Sales expertise
- Sales strategy
- Inventory management
- Visual merchandising
- Product knowledge
- Customer engagement
- Customer service
- Problem solving
- Employee training
- Time management
- POS system operation
- Upselling
- Building rapport
- Goal oriented
- Flexible schedule
- Effective communication
- Excellent communication skills
- Hospitality and accommodation
Languages
English
Full Professional
Spanish
Professional
Japanese
Limited
Timeline
Sales Associate
Bath & Body Works
09.2022 - Current
Barista
A Tea Thing
04.2021 - 09.2022
Theater Crew Member
Pacific Theatres
06.2018 - 01.2019
Bachelor of Arts - Foreign Languages And Literatures
California State University Northridge