Sebastian Pena
Fair Oaks
Summary
Working in the customer service industry as well as the education industry for a collective total of almost 4 years, my public speaking skills, as well as my problem solving skills, are very developed. This allows for me to not only think under pressure, but to come up with creative solutions as well. I work well with others, and most importantly I am always accepting and grateful of constructive criticism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Chair
Phi Delta Epsilon
01.2025 - 06.2025
- Represented Phi Delta Epsilon at public events, advocating for its mission and values in the community.
- Coordinated fundraisers and social events with other organizations, on and off campus
- Communicating with Phi Delta Epsilon regarding updates and confirmations of social events
- Delegation and assumption of leadership roles in social event workshops
Team Member
Jamba
03.2022 - 08.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Notified supervisors of item shortages and organized materials in appropriate locations
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
Tutor
Kumon
01.2019 - 02.2021
- Explained difficult concepts, terms and theories in easy-to-understand terminology
- Mentored and supported students to build their confidence and study skills
- Engaged actively with students to build confidence in subject matter and help improve study methods
- Created a positive learning environment that was conducive to student success
- Collaborated with other tutors to develop new strategies for instruction
- Used positive reinforcement techniques to encourage, motivate, and build confidence in students
Education
Associate of Science - Biological Sciences
University of California-Merced
Merced, CA05.2027
Skills
- Facility Maintenance
- Inventory Stocking
- Safety Understanding
- Sales Expertise
- Event Planning and Coordination
- Strategic leadership
- Teamwork and Collaboration
- Critical Thinking
- Constructive Criticism
- Delegation
- Meeting facilitation
Certification
Food Handlers Certification
AED Certified
CPR Certified
First Aid Certified
Timeline
Social Chair
Phi Delta Epsilon
01.2025 - 06.2025
Team Member
Jamba
03.2022 - 08.2023
Tutor
Kumon
01.2019 - 02.2021
Associate of Science - Biological Sciences
University of California-Merced
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