Sebastian Nel

• Attended to and responsible for 90 customers with positive attitude and focus on customer satisfaction.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
• Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
• Delivered outstanding support, assisting customers in navigating complex product offerings and services.
• Responded to customer requests for products, services, and company information.

• Delivered excellent customer service by greeting and assisting each customer.
• Addressed customer inquiries and resolved complaints.
• Contributed to merchandising ideas at team sale meetings.
• Analyzed marketing information and translated it into strategic plans.

• Maintain overall excellence of Store Operations, Sales and Merchandising
• Implement, maintain and ensure compliance of all company policies and procedures
• Focus on increasing Sales, Closing Ratio's, improving Customer service and Fleet management
• Coach , Train and assist staff across all departments
• Oversee monthly promotions and marketing events.
• Hold Daily trigger talks and Sales Meetings to develop staff through Goal Setting, Coaching and performance evaluations
• Personally oversee escalated customer service issues and offer solutions to ensure 100% customer satisfaction
• Maintain Store inventory levels and Accuracy
• Control and report on Accounts Receivable and payables for the store
• Active community involvement through sports events and school feeding programs (Breakfast for Learning and Children's Miracle Network)

• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Helped customers select products that best fit their personal needs.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Held team members accountable for achieving brand and performance goals.
• Offered direction and constructive feedback to motivate team members.
• Lead daily team meetings to voice concerns and offer constructive feedback to others.
• Recruited, hired, developed and retained retail talent for the company.
• Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
• Informed customers about all product lines and services offered by the company.
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
• Exchanged returned merchandise for customers quickly and efficiently.
• Served as liaison between customers, store personnel and various store departments.
• Confirmed that appropriate changes were made to resolve customers' problems.
• Tracked down sources of special products and services to meet customers' special needs.
• Offered credit applications upon checkout
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Trained new employees on company customer service policies and service level standards.
• Managed correct marked clearance products with updated price tags.

Sales Associate and Manager in Training

• Described use and operation of merchandise to customers.
• Received and processed cash and credit payments for in-store purchases.
• Exceeded targeted sales goals for 6 months consecutively.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.
• Demonstrated that customers come first by serving them with a sense of urgency.
• Worked as a team member to provide the highest level of service to customers.
• Maintained friendly and professional customer interactions.
• Verified that all merchandising standards were maintained on a daily basis.

• Negotiated contracts with outside providers to minimize costs to the company and customers.
• Established transportation cost standards and economical shipping practices.
• Loaded Timber onto trailers for delivery.
• Unloaded Timber from truck with Bell loaders and Tractors.
• Operated heavy duty equipment, such as forklifts safely and with a 0% incident rate.
• Forecasted manpower requirements based on daily workload and company targets.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Oversaw scheduling for the day-to-day activities of 10 transportation employees.
• Completed all repairs and maintenance work to company standards.
• Processed work orders and prioritized jobs.
• Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
• Responsible for promoting safe and clean working environment.
• Took care of facility equipment, grounds, roads and fences.
• Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
• Recruited, hired and trained 100 + new employees for production.
• Welded, heat treated and repaired worn and damaged equipment.
• Measured and marked dimensions and reference points accurately.
• Dismantled and inspected components and adjusted and repaired them as necessary.
• Trained, directed and instructed apprentices and helpers.
• Operated hand tools, drill presses, riveting machines and tap burners.
• Maintained logs, lists and files and promptly completed all necessary paperwork.