Summary
Overview
Work History
Education
Skills
Certification
Introduction
Languages
Timeline
Generic

Sebastian Mcerlean

Sun Peaks,BC

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Bear Country Property Management
11.2023 - Current
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Department Manager

McDonald's Australia
10.2022 - Current
  • Overseeing the functions of a McDonald's restaurant
  • Completing food safety checks and testing to ensure compliance with food safety standards
  • Management and delegation of crew
  • Careful overseeing of produce and stock levels
  • Problem solving and supporting any Customer complaints and concerns
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

4WD logistics/dispatch supervisor

SouthWest 4WD Parts Plus
09.2021 - 10.2022
  • Oversaw the dispatch and intake of a high volume of car parts
  • Communicated information between logistical and freight companies and customers
  • Gathered, organized and input information into digital database.
  • Used a company vehicle to do local deliveries of car parts around the city
  • Supporting and assisting sales associates with customer enquires
  • Problem solving customer issues.

Education

Grade 11 -

Centenary Heights State High School
Toowoomba
12.2020

Skills

  • Problem Solving
  • Customer Service
  • Management Skills
  • Time Management
  • Great Communication
  • Exceptional work ethic
  • Task Prioritisation
  • Guest Registration
  • Records Management

Certification

  • Certificate III in Retail
  • Certificate in Retail supervision
  • Certificate in workplace health and safety (white card)
  • Certificate IV in Retail Management
  • Driver's License

Introduction

I have multiple experiences in various different fields and roles including, fast food, and retail both as a crew member and also in a management role. I work well in a team and actively strive to better myself.

Languages

English
Native or Bilingual

Timeline

Front Desk Agent

Bear Country Property Management
11.2023 - Current

Department Manager

McDonald's Australia
10.2022 - Current

4WD logistics/dispatch supervisor

SouthWest 4WD Parts Plus
09.2021 - 10.2022

Grade 11 -

Centenary Heights State High School

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Sebastian Mcerlean