Sebastian Mcerlean
Sun Peaks,BC
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Bear Country Property Management
2023.11 - Current
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Department Manager
McDonald's Australia
2022.10 - Current
- Overseeing the functions of a McDonald's restaurant
- Completing food safety checks and testing to ensure compliance with food safety standards
- Management and delegation of crew
- Careful overseeing of produce and stock levels
- Problem solving and supporting any Customer complaints and concerns
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
4WD logistics/dispatch supervisor
SouthWest 4WD Parts Plus
2021.09 - 2022.10
- Oversaw the dispatch and intake of a high volume of car parts
- Communicated information between logistical and freight companies and customers
- Gathered, organized and input information into digital database.
- Used a company vehicle to do local deliveries of car parts around the city
- Supporting and assisting sales associates with customer enquires
- Problem solving customer issues.
Education
Grade 11 -
Centenary Heights State High School
Toowoomba12.2020
Skills
- Problem Solving
- Customer Service
- Management Skills
- Time Management
- Great Communication
- Exceptional work ethic
- Task Prioritisation
- Guest Registration
- Records Management
Certification
- Certificate III in Retail
- Certificate in Retail supervision
- Certificate in workplace health and safety (white card)
- Certificate IV in Retail Management
- Driver's License
Introduction
I have multiple experiences in various different fields and roles including, fast food, and retail both as a crew member and also in a management role. I work well in a team and actively strive to better myself.
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Bear Country Property Management
2023.11 - Current
Department Manager
McDonald's Australia
2022.10 - Current
4WD logistics/dispatch supervisor
SouthWest 4WD Parts Plus
2021.09 - 2022.10
Grade 11 -
Centenary Heights State High School
- Certificate III in Retail
- Certificate in Retail supervision
- Certificate in workplace health and safety (white card)
- Certificate IV in Retail Management
- Driver's License
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