Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Sebastian Machuca

Calgary

Summary

Experienced professional with a diverse background in security, administrative operations, client relations, and insurance services. Demonstrated leadership in corporate settings and entrepreneurial endeavors. Skilled at establishing and maintaining strategic partnerships and engaging with communities through outreach programs. Motivated and flexible individual dedicated to continuous learning and committed to equity, service, and empowerment. Effective communicator with strong negotiation skills, excelling in collaborative teamwork across various organizational levels. Analytical and forward-thinking problem-solver focused on process improvement. Proficient in Microsoft Office and Softland systems, with knowledge of CRM platforms, online tools, and digital metrics. Reliable customer service expert adept at addressing client concerns promptly and providing solution-oriented support for a positive client experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative – Claims

Zenit Seguros Generales S.A
01.2021 - 01.2024
  • Assessed liability and analyzed the details of insurance claims to verify their legitimacy.
  • Facilitated the negotiation and resolution of claim settlements with policyholders and third parties.
  • Evaluated the extent of damage or losses to determine coverage based on policy terms.
  • Maintained and updated client records and account details following each interaction.
  • Analyzed policy coverage to confirm compensation limits and claim eligibility.
  • Reviewed, calculated, and approved claims based on reports submitted by insurance adjusters.
  • Authorized payments for claims involving auto, property, life, health, and other insurance types.
  • Delivered high-quality customer service by identifying and addressing clients’ specific concerns and needs.
  • Verified claim compliance with internal standards and ensured accurate settlements in line with company guidelines.

Lead Human Resources Archivist

VULE S.A
01.2017 - 01.2021
  • Oversaw the organization, classification, and maintenance of employee records in both physical and digital formats, ensuring compliance with legal and company retention policies.
  • Led a team of archival staff, assigning tasks, providing training, and ensuring consistent documentation standards across HR departments.
  • Coordinated the secure storage, retrieval, and destruction of sensitive personnel files, including contracts, disciplinary actions, and performance reviews.
  • Managed access permissions for confidential HR records, safeguarding employee privacy and upholding data protection regulations.
  • Implemented and updated filing systems and record management software to improve efficiency, accuracy, and accessibility.
  • Collaborated with HR, legal, and IT departments to support audits, investigations, and compliance reviews by providing accurate and timely records.
  • Developed policies and best practices for archival processes, file naming conventions, and digital document workflows.
  • Conducted regular audits of archival systems to ensure data integrity and regulatory adherence.
  • Served as the primary point of contact for records-related inquiries, both internally and externally.
  • Stayed current with changes in labor laws and data retention requirements, ensuring the organization's HR archiving practices remained up to date.

GPS CCTV Operator

Grupo Maker Seguridad
01.2013 - 01.2017
  • Monitored and operated GPS tracking systems to oversee the real-time location and movement of company vehicles. Ensured legal compliance of contracts at company level and for specific projects.
  • Used CCTV systems to surveil designated areas, ensuring safety, security, and compliance with organizational policies.
  • Conducted routine checks of surveillance footage to identify irregular or suspicious activities and reported findings to appropriate departments.
  • Maintained accurate records of vehicle activity, incidents, and footage logs using digital management systems.
  • Coordinated with drivers, dispatchers, and security personnel to respond promptly to route deviations, emergencies, or technical alerts.
  • Analyzed GPS data to optimize route planning, fuel efficiency, and delivery performance.
  • Supported investigations by retrieving and archiving relevant video evidence and tracking logs.
  • Upheld confidentiality and data privacy standards in handling GPS data and surveillance recordings.

Education

Diploma - Financial Technician

Duoc UC Professional Institute
01.2019

Skills

  • Customer engagement
  • Effective listening
  • Critical thinking
  • Accurate data entry
  • Call center experience
  • Customer relations
  • Problem resolution
  • Training development aptitude
  • Escalation management
  • Brand representation
  • Staff education and training

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Professional Working

Certification

  • CCTV Operator Qualification 2013
  • GPS Operator Qualification 2013
  • OS-10 Security Qualification 2012

Timeline

Customer Service Representative – Claims

Zenit Seguros Generales S.A
01.2021 - 01.2024

Lead Human Resources Archivist

VULE S.A
01.2017 - 01.2021

GPS CCTV Operator

Grupo Maker Seguridad
01.2013 - 01.2017

Diploma - Financial Technician

Duoc UC Professional Institute

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Sebastian Machuca