Sebastian Kleis
Vancouver
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Softmoc
06.2021 - 06.2025
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
Education
Associate in Arts (A.A.) - German Language
Technische Universität Darmstadt
07.2020
Skills
- Visual merchandising expertise
- Adaptable and Flexible
- Honest and Dependable
- Decision-making
- Service excellence
- Building rapport
- Excellent communication
- Active listening
- Attention to detail
- Problem-Solving
- Conflict resolution
- POS System Operation
Certification
- CompTIA A+
- CompTIA Network +
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Assistant Manager
Softmoc
06.2021 - 06.2025
Associate in Arts (A.A.) - German Language
Technische Universität Darmstadt
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