Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SEBASTIAN GUTIERREZ

San Jose

Summary

With over 8 years of experience in the domestic and international commercial airline industry, an accomplished Flight Attendant with expertise in effectively responding to emergency situations and maintaining composure under pressure. Dedicated to providing exceptional customer service, ensuring every passenger has a comfortable and enjoyable flight experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver

Amazon
09.2021 - Current
  • Maintained clean driving record and obeyed traffic laws and regulations
  • Provided excellent customer service throughout delivery process
  • Developed strong relationships with customers by providing courteous service
  • Communicated with customers to ensure timely and accurate deliveries
  • Completed daily routes in accordance with customer delivery expectations

Flight Attendant

AVIANCA AIRLINES
06.2011 - 09.2019
  • Maintained secure and comfortable conditions for customers during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to take off
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

Check-in Agent

AVIANCA AIRLINES
05.2009 - 01.2011
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts
  • Reviewed tickets, identification and passports to verify traveler identity
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules
  • Checked baggage at gate and loaded onto ramp
  • Directed passengers to correct airport terminal locations

Education

Technologist - Business Administration

Autónoma University
Manizales, Caldas
08.2019

High School Diploma -

Bartolome Mitre
Chinchina, Caldas
12.2015

Skills

  • Customer service
  • Leadership
  • Teamwork
  • Issue resolution
  • Adaptability

Certification

  • Flight attendant training, Avianca Airlines, 4 months
  • Flight attendant, License TCP, Aeronautica Civil de Colombia, (FK-50, ATR-72, AIRBUS 318,319,320,321,330, BOING 787)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Driver

Amazon
09.2021 - Current

Flight Attendant

AVIANCA AIRLINES
06.2011 - 09.2019

Check-in Agent

AVIANCA AIRLINES
05.2009 - 01.2011

Technologist - Business Administration

Autónoma University

High School Diploma -

Bartolome Mitre

Similar Profiles

CREATE PROFILE
SEBASTIAN GUTIERREZ