Sebastian Groulx
St. Thomas,ON
Summary
I am a versatile team member offering over 1 year of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Souvenir Shop Staff Member
St Thomas Dragway
05.2023 - Current
- Provided exceptional product knowledge to customers allowing them to make informed purchasing decisions confidently.
- Conducted thorough opening and closing duties including cash reconciliation resulting in accurate accounting practices.
- Boosted customer satisfaction by providing friendly and knowledgeable service while assisting with souvenir selections.
- Demonstrated flexibility in work schedule availability improving overall staff coverage during peak times or unexpected absences.
- Supported store operations by maintaining accurate records of sales, returns, and exchanges.
- Increased sales by effectively handling cash register transactions and accurately processing payments.
Front Gate Attendant
St Thomas Dragway
05.2023 - Current
- Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
- Increased customer satisfaction with timely and accurate information on park events, attractions, and directions.
- Supported event staff during special occasions by managing guest check-in and ticket verification processes.
- Promoted park policies through clear communication of rules and regulations to guests upon entry.
- Enhanced visitor experience by providing friendly and efficient service at the front gate.
- Ensured smooth traffic flow by directing vehicles to appropriate parking areas and assisting with accessibility needs.
- Maintained clean surroundings at the front gate area, contributing to an organized first impression of the park.
- Provided excellent customer service even during peak times, maintaining composure under pressure.
Education
No Degree - Grade 10
Central Elgin Collegiate Institute
St. Thomas, ON06.2027
Skills
- Patience and Empathy
- Workplace Safety
- Cleanliness and hygiene
- Customer Engagement
- Phone Etiquette
- Stock replenishment
Timeline
Souvenir Shop Staff Member
St Thomas Dragway
05.2023 - Current
Front Gate Attendant
St Thomas Dragway
05.2023 - Current
No Degree - Grade 10
Central Elgin Collegiate Institute
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