Sebastian Granados
Los Angeles
Summary
Dynamic Fulfillment Manager at DTSP with proven expertise in shipping and receiving, driving timely order processing through effective resource coordination. Bilingual communicator skilled in fostering customer satisfaction and team accountability, resulting in enhanced service quality and repeat business. Committed to achieving operational excellence and inspiring diverse teams to excel.
Overview
6
6
years of professional experience
Work History
Fulfillment Manager
DTSP
10.2023 - Current
- Collaborate with a team of 6 to complete assigned orders
- Organization and Handling of Merchandise
- Complete opening and closing tasks, including storing supplies, cleaning equipment areas, organizing shipments and restocking items
- Setting employee schedules and roles for the day
- Achieved timely order processing by closely monitoring daily output goals against actual production volume
- Coordinated resources effectively to meet project deadlines and achieve desired results
Team Leader
Charcoal Grill & Bar
04.2019 - 04.2024
- Maintained a customer-oriented environment and ensured prompt, exceptional service to deliver a memorable dining experience for 400+ weekly customers
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Assisted in recruitment to build team of top performers
- Built and maintained strong client relationships, leading to repeat business and referrals
- Led by example, demonstrating commitment and professionalism that inspired team members to excel
Education
East Los Angeles Occupational Center
East Los Angeles, CA05.2018
Skills
- Shipping and receiving
- Warehouse operations
- Critical Thinking
- Customer Service
- Organization
- Accountability
- Great Communication
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fulfillment Manager
DTSP
10.2023 - Current
Team Leader
Charcoal Grill & Bar
04.2019 - 04.2024
East Los Angeles Occupational Center
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