SEBASTIAN GEORGE
Lloydminster
Summary
Detail-oriented and customer-focused professional with a strong background in banking operations, customer service, and administrative support. Skilled at resolving client issues, maintaining accurate records, and ensuring high levels of satisfaction. Proficient in communication, problem-solving, and building strong client relationships. Demonstrated ability to efficiently manage multiple tasks and deliver results under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
THE BRICK
02.2023 - 08.2023
· Provided high-level in-store customer service and sales support.
· Met and exceeded sales targets monthly through effective needs analysis and product recommendations.
· Handled customer concerns with empathy and professionalism, ensuring repeat business.
Bank Sales Officer
ESAF Small Finance Bank
12.2018 - 10.2019
· Performed daily banking operations including account openings, deposits, withdrawals, and reconciliation.
· Sold banking products such as fixed deposits, recurring deposits, and insurance to new and existing customers.
· Resolved client inquiries and complaints, enhancing customer retention and satisfaction.
Customer Consultant
Sutherland Global Services (Amazon.com Support)
08.2016 - 07.2017
· Provided back-end support via email for Amazon North American customers, handling ~100 emails daily.
· Resolved product, shipping, and payment issues with accuracy and empathy.
· Gained in-depth knowledge of processes to deliver timely and professional responses.
Education
Bachelor of Science - Electronics and Communication Engineering
Vinayaka Missions University
01.2015
High School Diploma - Computer Science
Cluny Public School
01.2011
Skills
- Customer relationship development
- Payment processing expertise
- Analytical problem solving
- Effective email communication skills
- Banking operations management
- Administrative assistance and documentation
- Effective time management
- Effective verbal communication
Certification
- WES-Verified Bachelor’s Degree (2024)
- Manual Software Testing (CSTA) | STC Technologies
- Commercial Driver’s License (Class 1, Q Endorsement)
ADDITIONAL EXPERIENCE
Route Sales – Truck Driver
Messer Canada Inc. – Lloydminster, AB
Aug 2023 – Oct 2024
· Delivered gas products to clients safely and efficiently, maintaining strict adherence to compliance and safety regulations.
· Maintained excellent customer relationships and ensured accurate, timely order fulfillment.
· Managed vehicle logs and inspections; communicated professionally to resolve delivery concerns.
Truck Driver
Jays Transportation Group – Lloydminster, AB
Oct 2024 – Present
· Transported goods locally, ensuring prompt and damage-free deliveries.
· Completed daily logs and inspections and maintained compliance with safety procedures.
Languages
English
Full Professional
Timeline
Sales Associate
THE BRICK
02.2023 - 08.2023
Bank Sales Officer
ESAF Small Finance Bank
12.2018 - 10.2019
Customer Consultant
Sutherland Global Services (Amazon.com Support)
08.2016 - 07.2017
High School Diploma - Computer Science
Cluny Public School
Bachelor of Science - Electronics and Communication Engineering
Vinayaka Missions University
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