Sebastian Demers
Whitehorse,YT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
1202 Motor Inn
06.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
Housekeeper
1202 Motor Inn
06.2023 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Head Bartender
Triple Play
04.2022 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Marketing Manager
We Planet Earth
06.2021 - 02.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Marketing Manager
We Planet Earth
10.2020 - 06.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Assistant Marketing Manager
We Planet Earth
03.2020 - 09.2020
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Marketing Coordinator
We Planet Earth
08.2019 - 02.2020
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Tracked and reported on marketing campaign responses.
Education
High School Diploma -
Great Lakes Secondary School
Sarnia, ON06.2019
Skills
- Till Counting
- Multi-Line Phone Systems
- Cash Handling
- Professional Relationships
- Brand Promotion
- Hotel Reservations
- Conflict Management
- File Management
- Time Management
- Payment Processing
- Guest Registration
- Customer Service
- Checking Guests In and Out
- Complaint Resolution
- Social Perceptiveness
- Administrative Skills
- Guest Reception
- Hospitality Service
Languages
English
Native or Bilingual
French
Limited Working
Farsi
Limited Working
Timeline
Front Desk Clerk
1202 Motor Inn
06.2023 - 10.2023
Housekeeper
1202 Motor Inn
06.2023 - 10.2023
Head Bartender
Triple Play
04.2022 - 02.2023
Marketing Manager
We Planet Earth
06.2021 - 02.2022
Marketing Manager
We Planet Earth
10.2020 - 06.2021
Assistant Marketing Manager
We Planet Earth
03.2020 - 09.2020
Marketing Coordinator
We Planet Earth
08.2019 - 02.2020
High School Diploma -
Great Lakes Secondary School
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